Tom
I contacted Dean on 21st January as I needed a tyre replacement. He was very helpful in advising me how to find out what tyre size I required (because I'm basically car illiterate) and promptly sent me a quote. We arranged an appointment for the following morning. One of Dean's team arrived punctually and was polite & friendly. He attempted to see if my puncture could be repaired (without me asking him to do so). This was unsuccessful but I was not expecting him to try, so I felt that this was great customer service. Ultimately, the tyre was replaced and I'm very pleased with the service and experience from beginning to end. I'd be glad to use 1st Response again in future and would have no hesitation in recommending them to others. Thanks again.






