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Emily Kearney-Williamsvia Google

about 2 months ago

I brought in two vehicles right before the holidays. Timo and the team tackled the much needed repairs right away and even got them both done before Christmas. They were extremely thorough in listening to my concerns and diagnosing the problems. I have been going to A1 since moving to Honolulu and they have always been transparent, honest, and timely. They're my mechanic of choice for as long as I live here.

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Andrew DesChenesvia Google

2 months ago

I had a below average experience at A-1. Most importantly, please understand that they offer 10% off to their customers if you leave a 5 star google review, hence the strong rating-- its deceiving. I brought my car there to address a check engine light for which i had run an at home diagnostic and knew what the error code/issue was. The first time i brought it there I called them at the end of the day and they said my car was all set and ready for pick up. On my way there, i got a 2nd call saying they messed up, they actually didnt get a chance to look at the car because they got busy during the day. OK fine-- not the end of the world. I tried again the following week- i was first told the indicator lights were due to a bad battery and needed to be replaced ($300 + labor), plus they needed to run their own diagnostic ($220). Expensive but fine, as long as it resolved the issue. Later that night the check engine light came back on. I took it back there the following day-- after sitting in the waiting area for 45 minutes the mechanic came upstairs to tell me the indicator light was indeed caused by the issue i knew it was all along and they recommended not bothering to pay to get it fixed since it didn't impact drivability or safety. I then proceeded to wait 30 more minutes to get the printout of the diagnostic test (pretty sure they forgot about me). In the end, I spent $700 and plenty of my time for a new battery and no resolution to my check engine light. Really nice down to earth guys, but the google rating here is wildly inflated.

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Sasamevia Google

3 months ago

I couldn’t be happier with my experience! My Infinity 2003 was in such rough shape and had Engine issues that several other repair shops told me to give up and buy something new. But the technician here Timo didn’t just accept the challenge—he elevated my car to a level I honestly thought was impossible. Timo is such a genius person and seriously about work. He approaches every tasks with extraoridinaly dedication. The quality of the work is outstanding. Every upgrade, every adjustment, every detail was handled with the care and precision of a true master. When I picked up my car, it felt like I was driving a brand-new vehicle. I was genuinely stunned. If you have an older car that everyone else has written off, do yourself a favor and come here. The skill, dedication, and pride in their craft are unmatched. Absolutely deserving of five stars—wish I could give more!

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Jeffrey Friedmanvia Google

3 months ago

The best Auto & Repair shop in Honolulu. This is my third vehicle (Volkswagen Tiguan) that I been taking to A1 Auto Repair and they provide the most honest and reliable technicians in town. Bubba & his team were quick to deliver an accurate diagnosis for my vehicle as they provided an efficient solution to my concerns. Highly recommended as I continue performing additional work to my vehicle. Truly lives up the name A-1 Auto Repair! - Jeffrey

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Crystal Woodallvia Google

4 months ago

We've taken our vehicles to Bubba and his team since we arrived on island 2 years ago. We've had an excellent and efficient experience every time. Last week we had an urgent vehicle issue. I drove straight to their shop as my truck was starting to overheat again. Not only were they able to diagnose the issue on the same day, but they were able to send me an estimate for work approval. This was all on a Friday. They called Monday morning to tell me that my radiator had been replaced and my vehicle was ready for pickup! Of note, they recently updated their communication systems and it helps the process run so smoothly. I can approve work via text or email, book appointments online, and even communicate via text when needed. Bravo, Bubba and team! Mahalo for taking such great care of my family's vehicles.