J&H Holloway
The short story: April is AWESOME, and A-R Roofing has been fabulous throughout the whole process. If you’re looking for a contractor to replace your roof, or other various exterior projects, look no further! The long story: When we knew we needed a new roof, as well as a few other things, I called three companies, including A-R Roofing. The other companies pushed to see my insurance claim estimate. I suspect they were just going to say, “Ok, we’ll fix what they say is damaged for the amount they’re paying.” I knew the insurance adjuster had missed some things, and I just wanted someone that knew what they were doing to help us make sure the insurance covered everything they should. A-R Roofing sent April out to look at our house. She impressed us from the first meeting. She spent a good amount of time looking our house over for weather related damage that the insurance should cover. She showed us what she found, and was honest about what was weather related and what wasn’t (and would not be covered by the insurance). She never once asked to see our insurance paperwork. It was obvious she knew what to look for, and she was willing to spend time to do a thorough job helping us. We then shared our estimate with her and she began working with us on filing the insurance supplements to cover all the damage to our house. She even helped us file supplements for things we weren’t planning on having A-R Roofing do for us. Insurance was being slow, but she kept in touch and helped where she could. Then the September 3rd hail storm hit, and there was a lot more damage to our house. We ended up having to file a second claim, and go through the process of waiting for an adjuster to come and for the insurance to do their thing. Once everything finally came through, April helped us again to make sure the insurance covered everything they should, and submitted the forms we needed to file for supplements. When everything was finally approved, she quickly got the crews out to do our work. Both crews were respectful, and did a great job quickly and efficiently! They thoroughly cleaned up after themselves as well. We are very happy with the work they did! Again, April has been awesome throughout this whole process. We feel very blessed to have had her helping us, and she feels like a friend to our family now. She never made us feel like a bother, and was always willing to help. She went above and beyond what most would likely do! Everyone we have dealt with from A-R Roofing has been great, from the lady that answered the phone when we first called, to the crews that actually did the work. We would enthusiastically recommend them to anyone that needs work done on their house!
