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Bradley Wardvia Google

about 1 month ago

Brought my truck in with what I thought might be a long and expensive fix. Very suprised when they called just a few hours later saying it was ready to be picked up. I appreciate the honest, fast, and great service! Shawn at the front desk was very helpful and nice! Will definitely be back

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Tallee Wellman-Ullomvia Google

2 months ago

I love the ease of Sked on line and the ability to text status and request changes. On top of that, they’re always friendly, on time and quick! The waiting room is clean and well lit too. So thankful our friend recommended them!! (Reason enough to buy another Toyota or Subaru, when you have a MX team you can trust!!). They’ve even taught me about settings that make my vehicle more efficient and they fixed all the the things the Toyota Dealership messed up!

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Adrian Dmdvia Google

3 months ago

*Update*. I contacted my credit card company and I was granted a charge back for the work that BMW completed. I asked for $868 the cost of replacing the parts w/ labor for the transmission issues that were not diagnosed by A and A in Eagle River. Case Closed! I have returned to the shop multiple times to repair my leaking differentials after a 60k-mile service, and the front differential is still leaking. That alone has been incredibly frustrating, but unfortunately, it’s only part of the reason I’m so disappointed with A&A The Shop – Eagle River. I’m extremely disappointed with the service I recently received here. I’ve been coming to this location for years, and it used to be a place I trusted. Unfortunately, the new ownership and management have completely changed the experience—and not for the better. The service has become disorganized, communication is poor, and it feels like customer concerns are no longer a priority. What used to be a reliable and well-run shop now feels poorly managed. I left feeling frustrated, unheard, and questioning whether anyone is actually paying attention to what’s going on. What makes this even more upsetting is that one of the best employees—the person who consistently provided honest guidance and great customer service—is no longer there. Their absence is noticeable, and the quality of the entire operation has taken a major hit because of it. I will be following that employee to their new repair shop, because their professionalism and integrity made all the difference. I truly hope things improve at this location, but based on my recent experience, I can’t recommend A&A The Shop – Eagle River anymore. It’s disappointing to watch a place that once had such a strong reputation fall so far under new management. I added this last photo just now to illustrate the amount of fluid that leaked overnight from the front differential. The rear differential is fine. This saga has come to an end! Turns out transmission fluid was also leaking. But, only a tiny amount which did not cause major damage. No indicator lights popped up on my dashboard. The two plugs for the front/ rear differential fluid were properly fitted after several failed attempts! Drain plug is leaking and the pan for the transmission fluid needs to be replaced. See the last two pictures. The two previous leaks were solved from the front and rear differentials. Another shop quoted me $1200 for parts and labor! I am going to reach out to Zach and insist after 3 failed attempts to fix all three issues, he needs to reimburse me for these additional costs that I have incurred. I was denied any reimbursement from Zach and with 3 strikes you're out!!! First visit was for the 60K mile service and two more visits to try and remedy the three leaks. My wife and I have found a much better shop to have our Subaru’s serviced at, BMW of Anchorage!

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Adam Suciuvia Google

5 months ago

I recently paid $779 at A&A the Shop for brake and rotor replacement on my 2017 Outback. Afterward, I discovered Continental Subaru charges only $540 for the exact same service. When I called A&A to discuss the huge price difference, the manager I spoke with showed no concern about overcharging customers. Lesson learned: call around and get accurate price quotes before committing to service. Based on my experience, you cannot count on A&A the Shop to be transparent or responsible when it comes to pricing.

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wrick luvvia Google

over 1 year ago

A&A the shop is most awesome, yet unfortunately my Subaru is not! Through out the last 8 years or so Ive had much help from them with the great repair service they provide and big knowledge of Subaru vehicles. Dexter and the whole staff. Are friendly & courteous people! I was around few times in the earliest days of the once tiny shop’s beginnings sometime in the mid 90’s if I'm correct with my time line. Ive seen them grow & expand into a very awesome shop! Kudos! I would & will go nowhere else to get help & care with any Subaru(s) i own & have owned!