Active Method Physical Therapy provides physiotherapy services in Oakland, CA. Reviews highlight attentive, genuine staff and a plan of exercises tailored to individual progress, with many patients noting that the same team fosters trust and clean, well-organized facilities. Some feedback raises concerns about care quality, supervision by aides, and billing issues, reflecting mixed experiences at this location.
Great availability but poor quality of care. Would not recommend for PT related to a serious injury or surgery. As mentioned in other reviews, it’s just the aides managing your care and which is not amazing. PTs were nice but very checked out, saw them for 0-2 mins each session.
Then the kicker is that they’ve been holding a balance over my head. I paid my full copay each time and took photos of my receipts, but their billing company keep emailing me and sending letters telling me I never paid. I’ve sent receipts and emails, but the billing company’s email is monitored by an AI. And when I finally spoke to a human they were even less helpful. If you have the time to wait, find another place.
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Erika M
via Google
· 1 year ago
This place is a PT mill. I strongly advise that you look into other clinics if you need actual physical therapy.
First off: I was a physical therapy aide for years and I was not qualified to treat patients without a physical therapist present or if they were not within close ear shot. I have worked in and have been treated by many clinics and what they are doing in that place is illegal, and they know it.
I recently had a revision hip surgery and since this place was close to my home, I booked an evaluation for 7 days post-op. When I called a week or so before my evaluation, I spoke to the front desk staff to book subsequent appointments as my protocol called for 1-2 times per week. The woman I spoke to told me that my following appointments would be with an aide. I kept asking if I would see the physical therapist before the aide and she kept saying, yes, but only the first appointment, then just with the aide. I honestly thought it was a language barrier issue, and I know how physical therapy is supposed to work, so I just made the appointments.
On the day I showed up for my evaluation, the clinic was packed. At least a dozen patients at 7:30am (they opened at 7am), and it seemed very chaotic. Most of the tables had patients on them and they were clearly unsupervised. I just assumed that they had several PTs (or Physical Therapy Assistants; which are very different than aides) on staff, which was NOT the case, as I’ve come to find out. Twenty minutes into my appointment time, I was taken to a table to wait for the PT. Simon came out of his back office and spent at maximum 1-2 minutes with me. He never checked my incisions, did no physical evaluation of any kind, and after a few unsavory comments, he went back to his office (never saw him again).
The aide then attempted to help me get on the bike, but she had no idea what she was doing and I wound up hoisting myself up on the bike, which put me at risk for a fall (fortunately, I did not). She left me there unattended and I had to get someone’s attention to get me off after just sitting there for at least 5 minutes after the timer went off. When I got back to the table, the same girl told me she was going to go in back to check out my protocol. She returned and said that she was now going to put me through some exercises. This is when I truly knew that something was REALLY wrong with this place. I asked if she was an aide, assistant, or PT, and she answered she was an aide. I asked her if Simon was going to continue with the evaluation and she said no, and that she was going to do it. She said that this was how they do it and I could feel that even she knew that this was wrong. That’s when I told her that this was not okay and I discontinued my session and left. Shortly after I arrived back home, I called them and canceled my appointments.
The physical therapists on their website have not worked for them since 2021. Simon has lied on my medical record since the visit and has made a false claim with my insurance company. Luckily, I was able to find another clinic that could see me on short notice and I know that I am getting the real care that I need after surgery.
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Le Itsy Lolli Pups Shoppe
via Google
· 1 year ago
Horrible parking! Don’t come here.
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Mike Krosin
via Google
· 2 years ago
Great Group of Therapists Here!!! I am a referring Surgeon and now a patient!!! I would highly recommend this therapy team!!!! Great Team and facility!
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Precious Pierce
via Google
· 2 years ago
Disappointed been trying for months to make an appointment no luck. I literally called all day one day and still didn’t get a return call back or an answer .
via Google
