Adventure Kids Playcare | North Dallas offers a welcoming and engaging atmosphere for children to play and learn. With a focus on creating a home-like environment, the friendly and approachable staff are dedicated to ensuring kids feel safe and happy. Parents can appreciate the fun activities and nutritious meals provided. While many families have enjoyed positive experiences, some have raised concerns regarding recent changes in staff and care quality. Adventure Kids remains committed to providing a nurturing space for children of all ages.
My kids had an amazing time here! Of course, as a parent, you always feel a little worried when you first leave your kids at a playcare, but this one was a home like atmosphere with a kid friendly staff. The staff was approachable and friendly! They made my kids feel right at home. The playcare had fun things for my kids to do and the food was awesome! I want to thank Patti, Denise, Monica and Doris for making my kids feel right at home. They were so nice! Thank you Adventure Kids! I am definitely bringing my kids back!
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Clarissa Cross
via Google
· 11 months ago
UPDATED REVIEW: I never once requested 1:1 care. Thank you for confirming why I will never return to your location again. You also just lied because you didn’t offer to show me the video footage.
This response only further validates the complete lack of empathy, professionalism, and care that I’ve experienced from you as a director Valerie Phillips. Your tone here, just like in your cold, dismissive emails, completely ignores the emotional weight of what I shared with you as a parent: that my daughter came home and said she was hit by a teacher. That should’ve warranted a genuine call, not a damage control statement or refusal to meet transparently.
Let’s correct a few things:
1. My daughter does NOT have behavior issues. If she did, she wouldn’t have been thriving in school, nor would she have successfully attended your location for over a year. The difference? Staffing. Something changed, not just in her, but in the quality of the environment you’re providing. It became overstimulating, under supervised, and frankly, not safe.
2. Yes, she is autistic. But that doesn’t mean she should be blamed for everything that goes wrong. Autistic children deserve support, not scapegoating. We could have talked through some solutions. You could have created a sensory friendly corner. But instead, you doubled down on assumptions and used her diagnosis to deflect accountability.
3. I requested a recorded call for transparency. Not to be difficult, but to ensure integrity on both sides. You refused, which speaks volumes. If you had nothing to hide, there would be no issue with documentation.
4. Your “we wish you the best” energy is cute, but it does nothing to fix the deeper issue: you failed a child who couldn’t fully advocate for herself.
This isn’t what Dana Oliver built this company for. This isn’t what parents expect when they pay for quality care. Your refusal to engage with compassion, your outdated and poorly maintained facility, and your dismissive handling of serious concerns are exactly why we will be taking our business and our voices elsewhere.
I will be filing a formal complaint with licensing and following through with the appropriate legal and protective channels.
ORIGINAL REVIEW: Let this be a warning to any other parent with a neurodivergent child, this is not a safe space. Go anywhere else. I’m extremely disappointed in how Adventure Kids handled a recent incident involving my daughter, who is autistic and has been attending this location regularly. While I won’t go into full detail as this matter is under review with corporate, I want to note that communication with parents has been inconsistent and accountability between children has not been handled fairly.
As a working mother, I depend on reliable, compassionate care, and I did not feel supported in this situation. My daughter deserves to be treated with understanding and respect, not labeled or dismissed.
I have already contacted corporate and franchise operations for escalation. I’ll update this review once the investigation concludes and I see how management chooses to address it.
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Meredith Kendall
via Google
· 1 year ago
My kids have been frequenting this location for YEARS. The staff has been consistent and LOVELY. Even in stints where we do not visit, the first visit back we are greeted like family! We love this location! My boys are 8 and 7 and its been about three years at this location on and off and there has always been age appropriate things to keep them busy while I get to work a few more hours at a reasonable price! SO grateful for this type of service and these people!
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Bethany Sanchez
via Google
· 1 year ago
I can't say enough good things about Adevnture Care! My boys absolutely love it here—so much so that they ask to go even when I don’t actually need childcare. That alone speaks volumes about the caring, fun, and nurturing environment the staff have created.
The team here has truly been a lifesaver for me. Their flexible hours have helped me out in so many situations when I didn’t have other childcare options, and I honestly don’t know what I would’ve done without them.
It’s such a relief to know my kids are in a place where they feel safe, happy, and excited to play. I’m so grateful to have found this place years ago.
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Vegans Unite
via Google
· 1 year ago
I don’t know if staff changed, but I don’t see some of the women at the front like I used to. There’s these two women that are always there now (one is much older than the typical staff but literally the meanest women ever). I’ve watched her repeatedly have zero patience with other people’s kids. She in her 50s/60s, white, dyes her hair brown but it’s really all grey just so you know who I’m talking about. She gets extremely agitated and frustrated from just the children trying to ask her a question or get her attention. I was hesitant to leave my son there with her but was in a situation where I had no choice. I picked him up 4 hours later, THEY DID NOT TOUCH HIS LUNCHBOX AND ACTUALLY MISPLACED IT!!!!!!!! I FILLED OUT THE LUNCHBOX FORM! THEN THEY FED HIM DAIRY ITEMS WHEN HES VEGAN WHICH WAS ON THE CARD! I stupidly brought him once more after that thinking no way will I see the woman again, sure enough it was her, and sure enough her attitude was grotesque to the children. Sure enough my child was not fed. She absolutely has no business working around children. Her demeanor is absolutely 100% the type that you would be concerned about and would want to video record her. I was going to complain but figured a review was more helpful to more people. Just go to the one in Plano or near Coppell, do not take your child here. Lastly, I asked my son “do you want to go to adventure kids?” He’s said “no, they’re mean”. Since then I haven’t taken him to that location. He used to loveeeee it. But that woman is a problem. Was to frantic, frazzled, anxious, and ignores the children who want her attention and snaps (not yells pers se) at them. It’s the same to me. Oh, I almost forgot, the other ladies that checked my kid out ALWAYS DILIGENTLY ASKED FOR MY ID EVEN THOUGH THEY KNEW ME WELL! WHICH I APPRECIATED! THIS WOMAN RELEASED MY CHILD TO ME TWICE WITHOUT CHECKING MY ID! I was not going to write a review, but these last two visits were in the past 30 days ish, and my son made the comment yesterday about them being mean for the first time, because he said no to wanting to go which was odd, so here I am doing justice. He did confirm no one hit or harmed him. I do not think she would, never witnessed anything close to that, I want to be clear, but her behavior really makes you wonder what happens when no one is around and it’s just her and the kids—they’re being snapped at and treated rudely. That is negative energy your child is bringing into your home.
via Google
