Louise Owen
Plants are generally good quality and good range of shrubs. The customer service via email is terrible though if you have a problem with a faulty item. Curt was the start of my experience and then they stopped answering my emails when I asked why they weren’t honouring the extra ten days return period for Christmas. I have been a loyal repeat customer and expected them to at the very least take the time to explain and apologise. I have spent a lot of money here this year. I won’t be doing that next year. Don’t expect the personal touch because it’s a family business. I was left with the impression my custom is not valued. Too big to care with poorly trained staff I can only presume. I hope the owner sees this review and takes action to improve things. It’s my reason for leaving it.
