Calvin Kawano
I tried booking with Alpha Grooming Pet Salon with their mobile service and sadly their business was no good. There was no communication made before arriving and I had to wait initially for an hour and a half to even see the groomer, and he told me that the battery on his truck was very low so he wasn’t able to use the dryer. He assured me that there would be a discount and promised me that it would get done the next day same time and I was thought, “Okay it should be fine no biggie.” However the next day comes and I’m ready with my pup and thirty minutes go by with no communication or information on the ETA. So I called the office and asked where the groomer’s whereabouts were and she insured me that she’ll have the groomer give me a call, an ETA and a call back. Another 30 minutes pass and no communication whatsoever and I call back and same thing. So I call back and she says that the truck battery had died or something and there were no other available groomers. Like if there was a known issue with your equipment you shouldn’t be making promises and continue to schedule appointments and wasting your future clients time and energy. At this point it’s been almost two hours of waiting for excuses and false promises and she finally offers a 15% discount which I declined because it’s just not worth the hassle. I’ve already wasted close to 4-5 hours for nothing.
