Lauren Koteles
I am extremely disappointed with the customer service at this location. I am eloping in a couple weeks. I understand that in the bridal world, this is last minute. I had just purchased my wedding dress and it needs minor alterations. I have used alterations express before, but not this location. I’m already in a panic because my wedding dress arrived late. I didn’t realize for bridal, I needed to make an appointment. I went to the North Olmsted location asking if they would be able to help. I walked in and one of the ladies asked if I had an appointment, and I said no and explained my situation. She asked when my wedding day was and I told her September 13th. The woman cut me off right away and interrupted me. She said no, they wouldn’t be able to help and there was nothing they could do. I told her all I needed was a hem and a couple minor adjustments around my straps. She shook her head and said no try another location. As I mentioned, I know this is last minute, but she made me feel horrible and I ended up walking out crying in my car because of how rude she was to me. She could have had a different approach when she told me no. Work on your customer service! That is not how you treat people! I found someone else that is going to help me and have my dress done in plenty of time and treated me with respect! I will be going there from now on!
