TC
The Cleaning Authority - Cleveland
Spotless homes with meticulous detail and on-site supervisor oversight.
3.4
Business
$$
Spotless homes with meticulous detail and on-site supervisor oversight.
The Cleaning Authority - Cleveland serves Westlake, delivering thorough home cleaning with an eye for detail. Customers praise punctual crews, rotating tasks, and on-site supervisor check-ins that help maintain high standards. Some reviews note occasional inconsistencies and communication gaps, reflecting the variability that can occur with franchise-based cleaning services.
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Comprehensive cleaning of all living areas, kitchens, and bathrooms with our systematic approach.
Additional focused cleaning tasks that rotate each visit to address different areas thoroughly.
Meticulous attention to surfaces, corners, and often-missed spots for a gleaming finish.
Manager drop-in at the end of cleaning to ensure satisfaction and address any concerns.
Regularly scheduled cleanings to maintain a consistently clean and fresh home environment.
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Overall rating
Michelle S
I am so very grateful to Carolyn and Connie for my first home cleaning experience… These two are rock stars! They were extremely thorough with an eye for detail, and truly went above and beyond in their efforts. I couldn’t be happier! The way this company handles everything- from the initial quote to even a supervisor checking in on everything during the first cleaning, it felt professional & thorough and exceeded all my expectations!
Margo Gemperline
Crew was on time, friendly, and did a great job today. We really like how they rotate through additional tasks/cleanings per area each visit, while including the usual tasks. And a Manager will drop in at end to check in & ask how it went. Very professional Team.
Lady Q
We just had the pleasure of welcoming a cleaning crew into our home, and I can honestly say—they transformed the space. Every surface gleamed, every corner was cared for, and the energy they left behind was nothing short of rejuvenating. Their attention to detail was impeccable, their professionalism unmatched, and their kindness made the entire experience feel like a gift. If you're looking for a team that doesn’t just clean, but truly restores your space, look no further. We are beyond grateful.
Rose Tyler
This place is terrible. The communication from management is extremely lacking. There seems to be no accountability taken. The teams vary greatly in their cleaning quality. Sometimes work is terrific and other times it is awful. There is no consistency. Their only objective is making money, not ensuring that the job is done to the best standard possible. Some teams appear much more detail oriented while others rush through, missing things throughout the home. I am very dissatisfied with this company and will not be returning. Have included a few pictures of areas not being completed properly.
sheree Royster
I had one of the worse experiences with this franchise location and the supervisor, Lisa. The first two cleans went very well. After that, it was downhill. I called to complain after the next cleaning was sub par with many things overlooked. Lisa reassured me they would do better. Yet, she sent the same crew to my home and again it was a disaster. Another email and more calls. I asked for a refund because it was THAT bad! I received an email from Lisa stating that she had issued a credit to my account. Well, I never received a dime back. I had to file a charge dispute with my bank. Take a good look at these pictures. This is what I found when I returned to my home after the crew left.
