J M
Mixed thoughts. This review is specifically for repairs and work done on existing jewelry. I have to say first that the shop is lovely, the staff are great. We've bought items here before and thought they were of high quality, and they've lasted for years. It's the first place I thought of when I needed a repair done, which was probably my mistake. To start with, they didn't weigh the item I brought in, which for a gold piece is extremely strange and immediately had me curious. Then they appraised the item at about $1.2k higher than it's actual worth. I went with it to see what the repair would come to. They had to send the piece off site to have it done, which was also a little strange given how simple the repair was, but okay. The price they quoted ended up being about the value of the entire item if it was bought new today. That said, the repair work was prompt (for being sent off site) and high quality. Again, I've always loved this shop so I'm divided on whether it was a racket or a mistake on their part. I'm glad I went through the process once to see what it would be like, but I definitely won't be doing it again. And if I'm honest, we probably won't be buying anything else after that. It left a bad taste. Check it out if you're buying an original piece because they have some really cool stuff--but double check them on quotes and definitely don't use them for repairs. Solid service and product otherwise. If you're on a budget, it's a no all around.
