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Michael Shackelfordvia Google

4 months ago

I contracted with AborCraft to remove and stump grind a pine tree. The office stated they could do it on Oct 27th. They were priced higher than two other quotes but I decided to go with them because my landscaper had an opening at the end of the week to add rock, rebuild flower bed and clean up the yard. ArborCraft showed up and the crew-lead said their stump grinder was not working and was being repaired and they would be back in a couple of days to complete the job. The lead also asked if he could cut the remaining 24" diameter x 4'6" high trunk at that time because he was waiting for a part for his larger chain saw. It shouldn't be the leads job to inform the customer that the job can't be complete upon showing up, this should be an office scheduling responsibility. Understandably due to down equipment, I was OK with a couple days, but after calling and leaving a message on their AI assisted phone system and also sending an email which both went unanswered, I am not OK with. It's been a full week and I have not heard from them except for a text this morning requesting a goggle review. The initial communications (estimate, contracting and arrival time window) were professional and seamless, however their lack of communication and personal involvement when dealing with incomplete jobs is unacceptable. Still waiting for follow up and service update so I can reschedule landscaping. Anybody else waiting for their stump grinder to be repaired?

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Sterling Silvervia Google

5 months ago

Miguel and his crew just left the home. They did an absolutely amazing job pruning three very large Chinese Elm trees. I would highly recommend ArborCraft. They were timely, fair on their price and their work was impeccable.

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Drewvia Google

6 months ago

Arborcraft did an amazing job. Had two giant, unhealthy ficus removed from my backyard. I was very impressed with how quick and efficient they were. You could barely tell there used to be trees there when they left. Clayton even gave us advice on what trees to plant and where to replace them. Highly recommend.

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Gabrielle Cottrellvia Google

9 months ago

I had a fantastic experience with ArborCraft! I needed a tree trimmed on very short notice for a closing, and they were able to come out the very next day. They handled everything quickly and professionally, sent me pictures once the job was done, and made the whole process smooth and stress-free for both me and my clients. I truly appreciate their responsiveness and reliability—highly recommend them!

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Jack Vankannvia Google

about 1 year ago

I have 2 lage trees and had one removed, due to root problems, and the other trimmed. I contacted ArborCraft Tree Service for a quote, met with Ronnie the next day and I had the work done the next day. Responsive to customer needs and timeliness of execution of my job was phenomenal. Robbie and his crew of four made quick and clean work of cutting, trimming, stump grinding, and clean-up in my backyard. They did all of this in less than 2 hours at a very reasonable price. I thank ArborCraft for the ease of scheduling with Patricia, estimate with Ronnie, and tree cutting team with Robbie. Keep up the good job. If anyone is in need of tree service or maintenance, I recommend ArborCraft. Thanks, Jack V Mesa, AZ