Ashley Store

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JOANN MUSHOLTvia Google

23 days ago

Jimmy Santillan excellent sales man! greeted us at the door, asked what we were looking for, walked us over to the area, and said let me know if you need anything! He let us look in peace, no hovering, came over and pointed out some features we did not see. the purchase was quick and easy! Store is clean snd bright and all staff pleasant!

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Angie B.via Google

25 days ago

I am an easy going person but the customer service my son and I experienced at Ashley Furniture in Natomas was unacceptable. My son bought a clearance bed, a floor model. Our associate, Leon, seemed great. Promised the world to make that sale. Told my son they would take the bed frame apart and have it ready in a box the next day for pick up. We asked numerous times because it is raining and have to drive about 25 mins. He said oh yeah no problem. He said come tomorrow anytime between 10 & 2 to pick it up. We go to pick up at about 11. Wait 25 mins for the manager to look at the receipt, be extremely rude and then say pull around back they will bring it out. My son pulls around back and waits for another 25 mins and goes back inside and they are actually taking it apart then!!! He then goes back to the back and gets bothered with extreme rudeness by a security guard. Then 30 mins later they open the back pull up door and the bed is just on a cart. No box, nothing. So we ask and the warehouse gentleman says oh no we don’t put it in boxes. That gentleman was at least nice and apologetic and said up front doesn’t communicate very well with us in the back! Well my son couldn’t take it because he hadn’t brought a tarp or anything. So went back today and they just had horrible attitudes. The manager is arrogant and rude. Didn’t speak , rolled his eyes coming out of his office. We brought a tarp and loaded it in our truck. Mind you we had also bought a 5000 couch and chairs that I’m getting delivered next week. They offered the world to make the sale and then complete disappointment after they got their money!

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Steve Luongvia Google

2 months ago

After a long search, we found a sectional couch at Ashley Furniture we liked, and decided to make a trip out to Natomas, even though we live in Elk Grove. As soon as we walked in, we were welcomed by Vinny Ly, who immediately helped us. He noticed we had 2 little boys with us and recommended a sectional right away since it could be stripped down and washed. The couch also allowed us to create our own configurations. After seeing the couch, we decided to move forward with it. Vinny made the entire process go smoothly-definitely recommend Ashley furniture.

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Michael W.via Google

2 months ago

Ashley Furniture Store is one of the stores we shop at for our dining table set. They have a good selection of dining table sets in stock and displayed very well. The salesperson is very friendly and lets us spend our time looking for the item we want. Good showroom and professional sales team. My shopping experience is excellent.

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V. Kingvia Google

5 months ago

I am beyond frustrated with my experience at Ashley Furniture. After spending nearly $17,000 on a bed and a couch, the least I expected was accurate service and some accountability when things went wrong. Unfortunately, that has not been the case. The sales rep got our order wrong, and instead of making things right, Ashley Furniture has done nothing to fix their mistake unless we spend even more money. To make matters worse, the sofa we purchased is now missing the console we specifically ordered, and they offered no option to return the sofa or correct the issue without charging us again. When you spend this much money, you expect professionalism, quality, and above all, responsibility when errors happen. Instead, I feel like they simply took my money and left me with an incomplete product I no longer want. Ashley Furniture’s lack of effort to reconcile their mistake is unacceptable. I strongly advise anyone considering a large purchase here to think twice, because once they have your money, customer service and accountability go out the window. They have a no return policy. Which ultimately is shame on them, because my husband and I still have 4 other bedrooms, and a dining room to furnish, which we would have most likely continued making purchases there, since we didn’t want to drive all the way to Elk Grove to RC Willey. However, I’m happy we found out now how terrible their customer service is. This $300 mistake just cost them at least $50K in sales!