C

Chrisanne Jensenvia Google

about 2 months ago

Rachel helped us pick out a new bed mattress and she was awesome! She was so helpful and knowledgeable about the different options available in the store. With the many choices, she took the time to explain the difference with all the mattresses. Thank you so much for your help! If you are looking for a new mattress, go ask for her!

C

Caleb Lallementvia Google

about 2 months ago

Not my favorite experience. I came in to look specifically at 1 bed. I saw it on the showroom floor when I was couch shopping last summer. When I came in NYE the rep assisting me was pushing my to buy that day. Totally understand the hussel, but I needed to sleep on it one more day. Only the floor model was available. All in all, I came back the next day to purchase the bed. I also purchased a pillow and blanket. The Rep sat on a near by couch and had me bringing her tags to check out instead of walking around and getting them herself. Seemed pretty ungrateful for the sale. The bed was on clearance so they weren’t offering deliver. I scheduled a Tuesday evening pick-up (after working hours). Their warehouse help person leaves at 3 and wouldn’t be available to help load. While I think that’s ridiculous, I agreed that I would bring help to load. When I got there Tuesday, not only was everyone confused why I was there, the bed was buried behind another and I was told I would need to move the other furniture out of the way to get to it. Then I had to carry it through the entire showroom out the front doors. When I came back in for side rails and slats they needed to go search for them. There was no preparation for this pickup. The products were beautiful. But the experience puts us at a 2.

D

Diana Harrisvia Google

2 months ago

I was treated very well, and accommodations were made for my condition. I found a great recliner and the saleswoman was amazing. She had patience with my indecisive self. I cannot wait for the chair to be delivered. I'm very excited. I will definitely shop here in the future. Great job Ashley Furniture.

L

L Thomasvia Google

3 months ago

We were looking for a whitewashed, high top table + 4 chairs to replace our old dinette set. Thomas helped us find EXACTLY what we were seeking and, at a fantastic price. DO shop here--you'll have a pleasant and comfortable experience as well!

J

Jennifer Prowellvia Google

4 months ago

Arthur helped us the first night when we identified a couch we loved but still wanted to check out other options/stores. He answered all our questions but encouraged us to come back if we felt it was the right one (no pressure salesman). After looking around, we ended up back at Ashley, where unfortunately he wasn’t working that night the following day, but Steven Gotfried stepped right in and did the same, but shared more promotions happening in the store which would work in our favor. He was exceptionally friendly, fun and wanted us to have the couch we dreamed of! He even ensured that Arthur got credit as well for the purchase (which we have been told by several furniture store sales people that does not ever truly happen)… it was great to see that he did take care of his team. I truly want to thank him for his time and patience as we were rushing and not in the best mood after the manager took over and there were several delays with the checkout process, and only 2 people working the floor, so her attention was being pulled elsewhere also, but none of this was reflective of the service they wanted to provide, but the nature of being short staffed and having a showroom full of guests. Anyhow, we found our dream couch and patiently await its arrival!