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Eddie Flackvia Google

about 1 month ago

I want to tip my hat to the 3 young fellas that worked on 1/29 @430pm. It was 30 degrees, their noses were redder than Rudolph’s, and they cleaned my car with precision. I respect that work ethic. Don’t loose it!

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Jessica Conleyvia Google

4 months ago

The fin part on the top of my car came off while going through this car wash! I've gone through plenty of car washes before and never had this happen. I noticed the part was missing and returned to the front of the car wash line and explained to the man that it came off. He went inside the carwash and found the piece and tried placing it on top but of course it wasn't going to securely stay. Honestly, he seemed pretty flustered and not sure how to handle the situation - but I will say he was very respectful and I could tell he was trying his best. A second worker came up and also tried to place the part on my car and said they can try to tape it down. I said I'll just keep it in my car and fix it later. I was very calm and reasonable, especially because ultimately, it's not these guys fault that the car wash made it fall off. I requested a refund due to the damage to my car and the first worker said they're not allowed to issue refunds, but he can write an incident report. I explained that I think an exception should be made in this case since the carwash broke off a piece to my car. He stepped aside and asked his colleague what he should do - give me a refund or write an incident report. His colleague told him it's however he wants to handle the situation. He returned to me and repeated he's not allowed to issue refunds but can write an incident report. I explained that I wasn't going to write out an incident report because I didn't have time and if he can't issue a refund, I would at least like to have the contact information of their management so I can request a refund from them directly. He then seemed to get a bit more flustered (not angry, just seemed overwhelmed by it all) and said that I don't have to do that and he'll just give me a refund. I asked him for a receipt with proof of the refund, and he said he can't give me a receipt; it just clears from their system and disappears. So, I'll be monitoring my account to make sure it does indeed get refunded. I wasn't meaning to be a Karen or threaten him by any means when asking for the management's contact information... I understand him wanting to follow the rules by the book, but sometimes you do have to consider the situation and make an exception... and I think it was reasonable for me to request a refund at the very least. An additional reason for my low review is I paid $17 for the wash (basic wash plus underneath) which is very pricey in my opinion, especially since that doesn't include the vacuums. I'm used to going to carwashes where the vacuum is included and self-service. Needless to say, for these reasons I will obviously not be returning.

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Shahriar Kabirvia Google

5 months ago

I had a great experience at Autobell Car Wash in Greenbrier Mall! The team was friendly, professional, and worked efficiently from start to finish. My car came out spotless — both inside and out — with that fresh shine that makes you feel good driving again. The staff paid close attention to detail and made sure everything looked perfect before handing it back. Definitely one of the best car wash services in Chesapeake! Highly recommend to anyone looking for quality and great customer care.

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Brett Sierravia Google

5 months ago

Autobell has been my go-to auto car wash due to quick, convenient service. Joseph makes my car wash experience outstanding! He is friendly, attentive, and took extra care to make sure my car looked perfect. It’s great to see someone take so much pride in their work. Highly recommend and will definitely be back!

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Shannvia Google

over 2 years ago

Id like to shout out Kai & Zymere who specifically worked on my car however all of the guys there were extremely hardworking! It was 630pm(30 mins before closing) and a surge of cars were in line. This did not cause them to rush at all, they still took their time with my vehicle and did not show any signs of panic. They handled everything with ease and I’m am extremely satisfied.