AI
Azazie, Inc.
Your source for custom wedding attire, just a click away.
2.8
Boutique
$$
Your source for custom wedding attire, just a click away.
Azazie, Inc. is a corporate office located in San Jose, CA, specializing in providing brides and grooms with a wide variety of wedding attire options. While many customers have praised the diverse selection and customizable sizes available, recent feedback highlights significant concerns about product quality and customer service. Complaints include mis-sized custom gowns and difficulty in returning products. Azazie aims to deliver beautiful wedding garments, but potential customers should be aware of mixed experiences reported by previous buyers.
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Tailored bridal and bridesmaid dresses made to your exact measurements for a perfect fit.
Order sample dresses to try on at home before purchasing, ensuring style and comfort.
Complete your look with ties, sashes, and other accessories to match your theme.
Coordinate dresses for entire wedding parties with group discounts and streamlined service.
Virtual support to help choose styles, colors, and fits for your event.
Claim Azazie, Inc. to update business info, respond to reviews, and access analytics.
Overall rating
Deandra Neretlis
The dresses are all so pretty, but the dress quality has gone down since I last used in 2022. They no longer add the extra inches in the lining to be able to open up the dress so that you can get the size that fits you best. Now you are expected to side up one or two or three sizes if one of your measurements is too big. I'm a size 0 when I can open up the dress and now I have to get a size 4 because of that. The customer service line is useless too. One guy said because of my measurements mostly being two but my waist being in 8 that I should get a size 6 or 8. But my chest would nowhere near fit one of those! And then 4 fit me at their crazy hectic pop-up, where it was just a free for all and I got no direct help at all, even though I booked an appointment where I was told I'd be prioritized for help. Another one now said she would help me determine where exactly bone placement is for some of the dresses, as I don't want any boning in the front to restrict my breathing. She said she'd help, came back and said the information should be on each dress page. Well, it only says boning is present not where exactly it is like she said so I reiterated that I reached out to her because I already knew the information I seeked wasn't there - or else why would I reach out? Sbe came back and basically said she doesn't know the product of the company she works for because apparently nobody can go find the dresses or reach out to someone who designed them to find out the information I need. Like don't you have warehouses, where you have staff actually looking at the product? If you're trying to sell product you need to know about it or at least have someone you can ask. They have a try-on system, but there's no way I'm paying $15 per dress I'm interested in just to have it for a week and not get my money back.
Cindy Lee
The "ships now" label on the website is not reliable. I selected items that would ship immediately, but the order never shipped. When I contacted customer service on the last day of the delivery timeframe, they first said, "'I'm so sorry for the delay on shipping your order out. Please let me know if you have any further questions." It was only when I pressed for my order to be shipped that they told me one of my items was out of stock. This delay and failure to communicate meant that I lost time to find an alternate solution. If you are making a time-sensitive purchase, I do not recommend trusting the timeframes listed on the Azazie website.
Gina Riggi
This is a general review that spans two shopping experiences over a couple of years. Azazie was used by my two daughters, one as a bride and the other twice as a bridesmaid. The Bride reported liking that there easy to use options available to her to ensure her wedding party had variety in selection and she had control over her preferences as to fabric, style and color. Bridesmaid ordering is easy and options are available for try on. For a small fee they will send three dresses in different styles to try and return - might not be the exact color needed, but it helps you decide what style works best. Dress quality is fine, dresses arrive in a cloth dust cover which is wonderful for transporting to the "get ready" venue. Most importantly... customer service is exceptional. When ordering a bridesmaid dress, the address was entered incorrectly by purchaser. Azazie reached out when their tracking system alerted that the dress was being returned to their warehouse. They immediately contacted the bridesmaid to let her know what happened and offered several options to ensure she received a dress in time for the wedding. The original error was not Azazie's, but they went above and beyond to help make sure the bridesmaid and most importantly the bride were able to proceed with their day as planned. I was impressed with the level of customer service. It was the type of thing I'd expect from a smaller, independent store.
Pamela Juliette Sánchez Torres
I'm thrilled, the dress is gorgeous, just like the photos on their website. My order arrived 5 days earlier than expected, and when I contacted them by email with a question, they were incredibly helpful—amazing! I'll definitely be ordering from them again! ❤️
Minsi Jain
I have placed my order on 4th and they said they would deliver it within jan 7 to 13, I have not received any update ever since. Called the customer care number, can’t reach out to them either. My wedding is in 5 days and have no clue if i am even going to get my dress. Disappointed. This is is my first order with azazie with such a bad experience
Kyle Fink
Terrible customer experience . They outsource all production to china and have very little oversight of shipping these products into the US to their customers. I paid for a full suit and never received it after months of waiting and was told by the customer service to wait for the item and then submit for a return. The item still hasn’t arrived. This doesn’t help me as the suit is needed for a wedding. They could have sent a replacement if the original was lost in transit. Absolutely terrible company, buyer beware, take your money elsewhere I wouldn’t recommend this company to my worst enemy.
