Sabrina Collins
The dress was pretty, but the sizing is way off. I’m a size 2 normally, but I ordered a 0 so the dress would be snug. Surprisingly, the 0 was a little big, so I reached out to customer service THREE TIMES to exchange for a 00 and no one ever got back to me. I emailed twice, then tried the chat box option which told me a representative would get back to me within two days…. Two days???? Either way, it’s been three days since trying the chat box and two weeks since I initially reached out to them with zero response. EDIT: After four contact attempts, they finally got back to me after 1 hour and 45 minutes of waiting in the chat box section since they’ve discontinued the ability to call a service agent. I was able to return the dress and get a refund, and I have ordered the 00. I’ve updated my one star review to three stars because it shouldn’t take four attempts to get ahold of customer service. EDIT 2: I’m moving my rating back down to one star because after finally getting ahold of someone after four attempts, I was able to trade the dress for a smaller size. It’s been three weeks now and I still have not received the new dress and the wedding is in five days. Had they gotten back to me the first time I reached out to them about getting a smaller size this wouldn’t be an issue. Now I have to frantically search for a new dress last minute. This company is a customer service disaster.
