Kim
This is our second time using Barkaritaville, unfortunately this time it was a different experience. Besides my dog looking thinner even though Rachael has stated that he only lost a pound and a half in those eight days, besides the fact that we received a full bag of a ziploc of dog food when we gave them two bags of dog food that we had parsed out, we received one bag back, besides the fact that we received his Christmas bone, a half bag of treats, that they told us they had given it to him for Christmas. When I spoke to Rachael about my concerns, she had told me that my dog only lost a pound and a half. She told me that it was an issue that they did not contact us about the bone, even though it was perfectly fine to give him that bone. We called several times during his stay asking if he enjoyed his bone and how he was doing , and we were told each time yes, that he was eating a lot and playing with Penny Lee . We were also not told that he got sick and when we called to let them know that my mother would have to pick up the dog since our flight was delayed at 10am and again a 1pm. 30 minutes before Barkaritaville closed, we received a call asking us if we were coming to pick up our dog, even though I had called 2x confirming my mom would pick him up. The lady informed us that they were not made aware that my mother was coming to pick up the dog, major communication issues and again I’m not sure what happened to my dog while he was there. they seem like sweet people, but there was definitely a difference, for the price that we paid with all the extra services that we requested, I’m not sure if we got those. The general manager did contact us after several days and apologized and said that this is not normal, they’re fixing things and going over policies and procedures .
