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Vauxhall Handymanvia Google

5 months ago

As a complete beginner, I was a bit nervous to start dancing, but Base Dance Studios was fantastic. The atmosphere was so welcoming and the instructor was brilliant at making everyone feel comfortable, regardless of their skill level. There were plenty of other guys in the class, which was great, and everyone was there to have fun and learn. Definitely recommend to any beginner!

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채니챈via Google

5 months ago

➕ 📍 “Additional content added in response to an absurd reply.”📍 “It’s astounding that this studio chose to respond to an official complaint with sarcasm. The mistake was clearly made by the red-haired staff at the information desk, yet I am being told to ‘keep it classy’? This defensive and unapologetic attitude is unacceptable, especially in response to a formal report. Your recent reply only highlights the absurd behavior of the information desk staff and underscores the lack of professionalism and accountability — it is entirely inappropriate and frankly unbelievable. To be clear, my review and official email were not about the amount of ice. The issue runs much deeper — a fact I believe you are already fully aware of.” Reply after email Redhead employee? Disgusting. This is the 21st century. After the lesson. I ordered two cups of iced coffee from the red-haired information desk staff. The coffee was already ready, but you were chatting with other people for a long time! The coffee I got had already melted away. When I asked them to refill it, they gave me a ridiculous excuse that there was no more ice? We need to be kind to all students of all races. We have a big problem with the response. The brazen-facedness is disgusting.

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memories of lifevia Google

5 months ago

Parents, dont sssociate with this place, it is toxic. Well presented premises, but poor standard of customer service and a negative culture overall. Their management will do everything in their power to defend any wrong actions of their staff members at any cost. As a customer your rights are NOT protected at all and they don't value your well-being or have your best interest at heart. Imagine as a parent sending their children to a place that you believe is a safe and caring environment, where you seek to believe that you will find a solution and understanding in any kind of situation and you will have a VOICE - NOT that place! They will twist evidence and bring arguments against you and NEVER apologies for their actions. This means they DONT CARE! There is no way you can raise a complaint, and there is no way you will be heard or find solution. How can that be reassuring for customers? As a fun fact: they overcharge and feel its ok to charge customers for hot water from machine (that is free by nature)....

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Katie Chanvia Google

5 months ago

Honestly such a bad experience at Base. I signed up for a class literally 30 minutes before it started, then tried to cancel because I had an accident and couldn't come, but they still marked it as a late cancellation and wouldn’t budge. Zero flexibility, zero customer care. No wonder Manor is catching up — you can take classes with the same teachers but in a much better environment. Base is just terrible, not only the facilities but also the way they treat people. This place is starting to feel like Studio 68 back in the day… all hype, no substance. Plenty of better options out there — save yourself the headache and avoid this rubbish studio. Go to manor or other studio. You can find the same teacher with similar price, better changing room as well.

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Ljubica Banicvia Google

11 months ago

Lovely dance studio has many dancing rooms, with good sound and space the changing rooms and toilets were clean, the coffee store is very limited, people working in there do not bother to clean the tables perhaps could improve a bit. They have a small shop for clothing, a vendo machine. Tables to seat indoors and outside