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Bay Service & Collision Center
Trusted auto repair and collision services in Norfolk with professional, friendly care.
4.2
Auto Repair
$$
Trusted auto repair and collision services in Norfolk with professional, friendly care.
Bay Service & Collision Center is a reliable auto repair and parts shop located on N Military Hwy in Norfolk, VA. With a 4.2/5 Google rating, customers highlight the team's professionalism, honesty, and attention to detail in handling service and collision work. Reviews mention staff like E.T. and Becca for their great communication and stress-free experiences, making it a go-to choice for vehicle maintenance. While most feedback is positive, some note variability in timelines, but the shop is praised for quality work on classics and modern vehicles alike.
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Comprehensive repair services for engines, brakes, starters, and other mechanical issues.
Professional body work and collision repair to restore your vehicle's appearance and safety.
Wide selection of quality auto parts and supplies for various vehicle makes and models.
Routine maintenance including oil changes, inspections, and tune-ups to keep your car running smoothly.
Convenient towing services to bring your vehicle to our shop for repairs.
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Overall rating
Suzanne Joiner
I do not recommend this company. They estimated it would take 4 days for my car to be repaired. They had it for more than 14 days. I received very little communication. I had to call in regularly to get a status update. Each time I would call in they'd tell me it wasn't ready and give me a new day for when it would be ready. Overall, the customer service was unacceptable.
Linda Proper
I own a 1950 FORD classic businessman coupe. The starter quit working and so I called to have it towed here. I would like to give a big shout out to ET and his shop personnel for a great job well done. Highly recommend
Gary DiScala
I can’t say enough great things about E.T. and his team (Becca) and unfortunately, I don't remember our mechanics' name. They went above and beyond to get my Jeep up and running smoothly again. My husband had shared his positive experience with them years ago, long before we were married and I have to say, E.T. and his crew absolutely lived up to the reputation. Their professionalism, honesty, and attention to detail made the whole process stress-free while being out of country. It’s rare to find a shop that truly cares about their customers, but this team does. Highly recommend! Thank you! Gary and Jeffrey DiScala
Lylith Fayre
I’ve made Bay Service & Collision Center my official go-to for anything I need for my car. They’re friendly, professional, quick, and close to home. Some of the local dealers are a bit much-Bay Service gets the job done-without the “too much”. Highly recommend
Jerri P
I’ve taken my car to Bay Service & Collision Center multiple times for both service and body work. They are always professional, friendly and very communicative. They do great work and I trust them. I can’t imagine taking my car anywhere else. Highly recommended!
