张灵
I am extremely disappointed with the administrative handling of my appointment. I booked an appointment by phone on January 8 for January 22 at 3:30 PM, and I made sure to arrive on time, fully respecting the hospital’s strict policies regarding punctuality, non-refundable deposits, and cancellation fees. Despite this, upon arrival, the front desk informed me that my appointment did not exist in their system. I was told to come back another day, with the comment that “at least you live close by.” This was said with minimal and insincere apology, and no attempt was made to take responsibility or offer any solution. What made this experience especially upsetting is that I drove my puppy to the hospital alone, and she vomited three times in the car due to motion sickness. This was a stressful and unpleasant experience for both of us, and it could have been avoided if the appointment had been properly recorded. The contrast between how strictly clients are held to policy, and how casually the hospital handled their own mistake, is very disappointing. I expected much better professionalism and accountability. Update: After this incident, the clinic manager reached out, apologized in person, and waived the exam fee. The veterinarian and assistant were also very kind and professional. I appreciate the effort made to address the issue.
