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Erika Hethcoatvia Google

about 1 month ago

I'm trying really hard to give this company a break, but they're making it pretty difficult. I bought a couch set for my son's first apartment, and the experience has not been great. We were told to consider this couch set because of the significant discount, but now I'm wondering if they just wanted to get rid of it because the couch is defective. The first delivery was a mess in terms of communication and scheduling, and the plugs didn't work. We were told we would receive a new set in two weeks, but it took a month. After two weeks, we called and found out that no order had been placed. Given our experience, you would think they would try harder to make things right. Then, we received a surprise delivery yesterday after being told a call would be made. One of the delivery guys was the same as last time. He was very short, not talkative, didn't test the couch, and only switched out the ends with the plugs. This was very different from the first delivery. You could tell he was annoyed. Why wouldn't they test the couch before delivering it? They should deliver a working couch after testing it at the store. I hate that this is my son's first experience. I guess this is what customer service looks like these days.

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Destini Diazvia Google

2 months ago

I had a great experience purchasing my living room set thanks to Hector. He was professional, patient, and very knowledgeable, and made the entire process smooth and stress-free. He took the time to answer all my questions and helped me find exactly what I was looking for. I’m extremely happy with my purchase and highly recommend asking for him if you’re shopping here!

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Linae Baileyvia Google

4 months ago

My husband and I had a wonderful experience working with Ivan at Bel Furniture in San Antonio! He was incredibly helpful and patient as we picked out and financed our Stanley king bedroom set and a hybrid mattress. Ivan made the process easy and stress-free, walking us through the 16% discount and interest-free financing for one year. He also took the time to explain all of our insurance options clearly, ensuring we made the best choice for our needs. We truly appreciated his professionalism, product knowledge, and friendly attitude. Thanks to Ivan, we found the perfect bedroom set just in time for our anniversary! We highly recommend asking for him if you’re shopping at Bel Furniture—he’ll make sure you leave happy and confident with your purchase.

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Joe Gutierrezvia Google

5 months ago

I originally ordered a bedroom set from Bells, but the first delivery was the wrong bed size. After calling and providing pictures, they sent a replacement—scheduled two weeks later. When the replacement finally arrived, it was damaged. I called again, sent more pictures, and was told a manager would call me back within four hours. I never received that call. Frustrated, I went to the store and ended up having to settle for a completely different bedroom set because they no longer had the one I originally ordered. Now, I have to wait another week for delivery and take another day off work to be home during their estimated four-hour delivery window. Overall, the experience has been disappointing due to poor communication, damaged products, and extended delays. I hope Bells can improve their customer service and delivery process.

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Bais Familyvia Google

7 months ago

Victor G., thank you for your assistance and professionalism. Thank you for making our visit easy and great without being pressured, gave us the time to look around and answered all our questions from walking in to finalizing our purchase. Great sales person and customer service! Will be back again!