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Q Jeffvia Google

about 2 months ago

Did a walk in to this place to see what type of mattresses they had? And immediately felt the love when we walked in, they welcomed our kids. And showed us everything that they had in stock. As far as mattresses, we laid on a couple of them and found the mattress of our dreams to match the one that we had to get rid of will always be shopping for furniture. At this place they definitely have the best deals in the city.

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Hidyvia Google

4 months ago

DO NOT trust this shady business, nor many of their likely phony reviews. I came here mattress shopping and dealt with each member of this family on several occasions both in person and via the phone. Each interaction was somehow worse than the last. 1st visit: Found a mattress i liked but wanted to shop around. The lady salesperson(wife/mother?) told me theyd been in business there for 15+ years, but their website clearly states theyve only been there for 6. So she lied, but whatever. I check their site, and nothing they list matches whats in store at all, and the lady later confirms its not updated. 2nd visit: the "son" kept having to check the details on the mattress i liked, and still gave me several wrong specs on it that were just things i wanted to hear. I looked up details later to find out he misled me, so i shop elsewhere. 3rd visit: i finally commit to what i was last showed since nowhere else had the specs i needed. I ask the original lady why the son gave me bad info. She gives me a nonsensical run-around answer that gave no info, but i buy it anyways since my GF and i had been without a bed for a week after moving and we just wanted one at that point. I swipe/tap my card several times but it fails and she says it must be my card. I call my bank, and everythings fine. I tell her and the husband/father. They say their machine has problems and often breaks. Then why did they just let me spend 15 mins on the phone with my bank and let me think i was the problem??? He calls up the machine company while trying to fix it and tells me it'll be 10 mins. I wait 20 mins: no update. I ask and he says 5 more mins. I wait another 20 mins and he looks at me and jokes about how bored i look. He wasted 55 mins of my time, lied about a fix time, and had the nerve to joke about me being bored? I give him 5 more mins and tell him im not waiting but ill order on the phone. He tries to get me to wait AGAIN before i leave. No apology for my wasted time, just jokes and inconsideration. 1st call: i ask the owner for the correct mattress specs, and he doesnt know them at all, so he calls me back on a 3way call with a manufacturer rep to explain. So the owner didnt even know what he was selling??? I quote the price the son had initially gave me, and the dad tries to upcharge it and then make it sound like hes giving me a really great deal for the price i was quoted like im some idiot. i order it, and am told i can pickup from the store in 1 week after 1pm. 2nd call: i call on delivery day at 5pm to confirm it arrived. They tell me its delayed another week because "labor day put the manufacturer behind". I dont see how a 1 day holiday postpones delivery a whole week. My friend with a truck had cleared his afternoon to help deliver it, and they didnt even inform me until i called them, so they wasted both my and his time by not letting us know. Im annoyed, but let it slide, and request delivery. 3rd call: i dont recieve it at the set time/day, so i call again just for them to tell me its been delayed "because of labor day again". 2 weeks delay??? For 1 holiday??? And still no heads up??? Im ready for a refund but they offered free shipping, so i let it slide one more time. 4th call: they finally call me 1st on delivery day to tell me its delayed ANOTHER week AFTER id already waited a 2 whole extra weeks. I immediately demanded a refund. The manufacturer has their factory and warehouse in phoenix, so it was highly unlikely this was a delivery issue. Even if it was mostly the manufacturer's fault, this store's sketchy and inconsiderate behavior from start to finish shows they very clearly played a large in role in this fiasco. Deceptive product details and practices, scummy sales tactics, no communication, and no consideration for my time, money, or schedule. If they can lie, mess up, and screw me over so many times on such a simple order, theres no way they earned or deserve the positive reviews that are listed on here. They very likely enlist friends and family to make up bogus reviews for them. Do not shop here.

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Jvia Google

about 1 year ago

We are returning customers of Best Deals Furniture and have been satisfied each time we've purchased with them. The quality of their service has remained consistently excellent since our first visit back in 2020! It's reassuring to be in close proximity to a business that continues to provide such a great experience! We recently came in to purchase some recliners and Albert was able to assist us in finding the perfect ones. He was incredibly kind-hearted and hospitable. He even gave us 2 memory foam pillows as an early Christmas gift! We returned a week later once we realized our choices would not fit in our spaces and Jen was able to assist us in the exchange process and made it seamless and hassle-free. I highly recommend this store to anyone looking to add some furniture to their living space. Thank you so much to Albert and Jen for all your help!

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Brittany Mannvia Google

about 2 years ago

They are amazing! I walked in slightly discouraged because most places just want your money. Not only did this humble family owned business give me the best possible price ever, but they gave me and my aunt some of the best Customer Service/Hospitality you could ask for. They are very warm and inviting. Highly recommend doing business with this company. Thank you guys so much for making what could have been the absolute most stressful situation, super easy.

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Bob Bobalavia Google

over 2 years ago

Albert really does give you the Best Deal! We bought two beautiful power recliners from him and we love them. Everyone in the store is very friendly and helpful. No gimmicks. He just gives you the best price he can. Delivery was fast and the guys set everything up professionally. We couldn't be happier. Thank you, Albert and team!