Jasmine Stevenson
⭐⭐⭐⭐⭐ Outstanding service on a packed New Year’s Eve — Erin is a rockstar! Big Al’s was absolutely hopping tonight with all the New Year’s Eve excitement, and despite the crowds, our experience was nothing short of fantastic, largely thanks to Erin. We came in for bowling and games, and Erin was one of the few staff members working the floor. From the moment we arrived, she was friendly, attentive, and quick to help, making us feel welcome like old friends. Her energy, attitude, and professionalism truly stood out. What made the experience feel extra personal was connecting with Erin beyond great service. Her beautiful jewelry sparked an easy, genuine conversation about the stories behind it, which instantly showed her warmth and personality. What really struck us was how clearly loved she is. Customers, kids, everyone seemed to stop by just to say hi to Erin. That says a lot. Even as we were getting ready to leave and standing around chatting, she made a point to come over and personally say goodbye to us. She even hooked us up with matching New Year’s hats which made the night extra memorable. I don’t usually leave reviews, but Erin truly earned this one. We even tracked down her manager to make sure they knew how incredible she was. Big Al’s Vancouver is very lucky to have her. Exceptional service like that is rare, especially on one of the busiest nights of the year. Thank you, Erin, for making our pre-NYE family night such a fun and memorable experience! 🎉🎳
