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Sara Ahovia Google

about 1 month ago

I had a disappointing experience with BlueOx HVAC that I feel compelled to share. We are in the process of moving and needed a furnace service as part of our home sale, so we scheduled an $89 tune-up. Initial Visit: The technician arrived promptly but immediately began telling me that we had a leak in our blower motor. He insisted that it needed extensive cleaning and repairs. Throughout the visit, he kept pushing for us to get a new furnace, repeatedly asking when his manager could come by with a quote. Despite my clear responses that we were not interested and could not afford the $2,500 repair on the blower motor he suggested, he continued to pressure me. Second Opinion: Concerned about the technician's claims, I reached out to another HVAC service for a second opinion. They inspected the unit and confirmed that the first technician from BlueOx had not performed any necessary adjustments or cleaning. Isn’t that what I paid them $89 for? And in fact, there was no issue with the blower motor at all per his inspection. Customer Service: After the second inspection, I contacted BlueOx to express my concerns. I spoke with the receptionist, who informed me that management was unavailable but would ask them to call me the next day. It's now been a week, and I have yet to hear back. Overall, the experience felt unprofessional and left me frustrated. I expected a basic tune-up as advertised, but instead faced pressure tactics and no actual service. I will not be recommending BlueOx HVAC to others.

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Loganvia Google

2 months ago

Jared was amazing and walked through everything with me. Im very happy with the thorough inspection he did and the in depth explanation he gave me afterwards! I would definitely recommend Blue Ox to anyone with HVAC issues!

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Werner Hubervia Google

3 months ago

Blue Ox Imagine waking up in a cold house with no furnace! Within a couple of hours Jayden (repair technician) was here presenting options on repair. Because I the furnace was 25 years old, we decided to replace rather than repair. Later that same day, a salesperson arrived.Brian Anderson did a beautiful job showing us lots of options and helped us decide between the best combo of features vs price. And the solution was not the most expensive! He provided space heaters to until installation could be done the next day. The next day, the furnace and air technicians & installers were here: on time, very clean and did a great job! Thank you John Bien and Brandon Wilhelms! Then, Tim Kane (such a knowledgeable technician and teacher) installed an state of the art electronic air cleaner. Our ductwork cleaning is scheduled soon as part of the air cleaning purchase (check this out). I don't often take the time to write reviews but this company did an outstanding job for us. Hope this is helpful to anyone looking for a good company heating and Air company to use. We'll be using them again soon bc we have some projects requiring plumbing and electrical work which Blue Ox also does.

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Adam Vangvia Google

3 months ago

The furnace gave out in the middle of the night. Early in the morning, I called 3 HVAC companies and Blue Ox was the first to send someone out with an estimate. AJ was professional, thorough and his recommendations matched what I had researched on my own (so I knew he wasn't pulling one over on me). They put my installation on the schedule for the following day. Victor did a solid job (see pic) and was very mindful of not making too much noise or too much mess. Price: I received 2 other quotes that were $500 and $700 cheaper thank Blue Ox, however, I believe I got what I paid for in Blue Ox's professionalism, timeliness and quality of work. I'll gladly pay a little bit more for the peace of mind. I would recommend working with this company for your HVAC needs.

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Matt saikovia Google

5 months ago

We had another company come out as our AC had stopped working and I noticed the blower fan was not starting. They came out, said yep it’s the fan and quoted me way too much. I had Blue Ox come out for a free second estimate. Charles, who was amazing, said since I am here I can check the whole thing over for you. He went over the 23 year old furnace with me and showed me what was wrong. We needed it serviced anyway for the sale of our home. Once we found out we just needed a new furnace Blue Ox was very understanding of our situation. We met with AJ who gave us a great deal on a new furnace especially compared to other quotes. I would highly recommend Blue Ox and will be using them again if I need anything. The furnace was installed in one day and works great!