BoConcept San Jose

Bravo to Michelle Winters! She is an expert interior designer who helped me visualize our living room. She is professional, patient, and a joy to work with.

We made our purchase at Boconcept with help of Paul. Paul is knowledgeable about Boconcept furniture, very patient and willing to listen to our needs. He explained the cost breakdown on the invoice, called us mid way to update our shipment status, even initiated to be at our house for installation/setup of Boconcept furniture when delivered, making sure everything is delivered properly. His service is exceptional!

I have such an awesome experience wjth Bo concept both from sales customer service with Michelle Winters who relentlessly and diligently follow through my furniture delivery to ensure m move in dates are met. Never seen or experience any furniture company does this so well. She put in a lot of effort tk ensure I am taken care off, compare to my experience for eg with DWr I had to chase them down many times for updates and expedite pull in of late delivery! Michael the warehouse delivery schedule has been so so wonderful helping me patiently to reschedule delivery 3 times he never yelled at me and was so understanding. The 2 delivery guy one of their name Is Oscar , (can’t remember other) so professional and helpful to bring my furniture into my ADU a bit of a walk in the soil As my outdoor patio not paved. Q. My best experiences so far with all my furniture delivery , sales customer service , delivery scheduling and delivery execution. I can’t tell you guys enough how much I really appreciate especially I had so many hiccups with many suppliers for my new home build up

One star only because Google doesn’t allow zero. The only good thing about our experience was designer Paul, who genuinely tried to help. Everything else has been an absolute nightmare. I ordered a sofa on March 11th, and today is October 11th and we still don’t have what we ordered. The sofa delivered in July was wrong: the cushions were way softer than what we chose, confirmed by the store when we brought them to compare with the showroom model. Customer service is unbelievably slow and useless. It took them a week just to convert iPhone videos so they could view them on Windows. Instead of fixing the issue, they tried to gaslight us by saying the showroom model was “older.” The cushions are terrible quality and they lose their shape as soon as you touch them and look awful. The replacement cushions were delayed many times, and in the end, we were told that the wrong ones had been sent (those were for a three-seater instead of our two-seater). This level of incompetence is astonishing. If you value your time, money, or sanity, stay far away. You pay premium prices for cheap quality and the slowest, most useless service imaginable.

We had the pleasure of working with Michelle Winter from Bo Concept to furnish our family room and living room with new sofas. We began by paying a design consulting deposit, and Michelle visited our home to take measurements and discuss important details like lighting, floor colors, and overall space layout. She carefully listened to our ideas, but also provided expert insights into how to make the most of our space. Michelle then prepared thoughtful presentations to showcase furniture options that would work best for our house plan. We were especially grateful for her suggestions, as our original ideas wouldn't have fit well in the space. Throughout the entire process, Michelle showed incredible personal interest, patience, and dedication, taking the time to ensure everything was just right. Her guidance helped us create a more functional and stylish living area, and we couldn’t be happier with the final outcome. Highly recommend working with Michelle!