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Barbara Carrillovia Google

almost 3 years ago

There were supposed to be here at 1100am to set up and last minute came up with a new policy that they needed 200.00 up front for insurance. Then refused to zelle my money back to me same day. Wants me to wait 3 days.

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Tvia Google

over 5 years ago

Rented for a baby shower. Very easy to book online. Fair discounts and pricing. Nice delivery drivers who set up and broke it down quickly . Simple to read contract with no hidden fees. It was nice doing business with them

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Samara Klarvia Google

over 6 years ago

Great experience, would very happily recommend! We rented the 30-ft obstacle course for our son's birthday party. They were really accommodating, showed up exactly when we'd asked, set everything up quickly, and returned on schedule to quickly and quietly cart it all away. Super nice people, the bouncy course was awesome, and we are overall just very glad we worked with them! Highly recommend.

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Will Edingtonvia Google

about 9 years ago

I'm not really sure why this company has such low reviews. I booked a rental online, received a call the day before and the day of letting me know they were on thier way. The party was in Benson (about an hour from tucson) so he called to let me know they had several reservations at the same time and he wanted to deliver the unit 4 hours earlier than scheduled. They showed up in great spirits and set everything up how we wanted. The equipment we rented was in perfect condition as well as very clean. The kids loved it. When the time came to pick up the equipment, they showed up and very promptly gathered the unit and were on thier way. I would highly recommend them and look forward to renting from them in the future. Thank you, Bounce Around Tucson!

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Uppie })i({via Google

almost 11 years ago

We've had a snafu with this company two years in a row. Last year, they were just plain late delivering the jumping castle. They emailed me a discount coupon this year, and we thought- oh, well, we'll try them one more time. The second time, we had a big communication snafu between the owner, the drivers, and us. I called around 8:20 AM (they were supposed to be setting up at 8 AM and were not there), to be told that the driver had been there at 7:30 and had been calling all morning. I did not get a SINGLE call on my phone. Often, people dial the wrong area code because I have an out-of-town area code that is very similar to the Tucson area code, and I'm pretty sure this is what happened in this case. At any rate, instead of being apologetic or concerned, the owner was rude over the phone and just insisted that the driver was there and had called me many times and left messages. The only thing I could argue was that we were there before 8, and that I never got a call on my phone. He basically made me feel like he was calling me a liar. Eventually, the driver did show up, but of course my husband was really upset about the whole ordeal. Luckily, the driver was very professional and very friendly. After talking to him, we realized that he had parked in a parking lot on the other side of the park and had been watching the ramada waiting for us to show up when he arrived at 7:30. We, on the other hand, live right across the street from the ramada and can see it from our window (about 30 feet from our bedroom window), and we had been watching the ramada waiting for the truck to show up. We didn't know he was waiting in a parking lot across the street the whole time, and then I think he was calling the wrong number to find out where we were. At any rate, the driver was very nice and very understanding and we all kind of thought it was funny at the end of the day. I am writing a bad review only because of the way we were treated by the owner, who was rude and didn't believe me when I said we were there before 8 and that no one had called. And then he lectured my husband on being nice to his driver over the phone when my husband called upset, instead of just saying something like "I'm sorry this happened, we will look into it". It's just unacceptable customer service. On top of that, both years we rented the bounce house the ball that comes with the hoop is completely flat (half-inflated). Either get a new basket ball that holds air, or just stop including the basket ball- it's depressing to see the kids trying to play with a deflated ball. The only reason I'm giving 2 stars instead of 1 is because the driver was so professional and able to smooth things over, and we were able to talk and figure out what had happened. That said, we won't be using this service again, even with a coupon.