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Zaneta Branchvia Google

about 1 month ago

Bins near cafe were overflowing for the couple of hours I was there. Rubbish was sitting on a table for condiments. All sauces bottles were empty so no luck if you were hoping to get some tomato sauce with your chips. Bathrooms were dirty, floor was wet, only one toilet was working and the other one was out of order, no paper towels to wipe hands dry. Tables in the cafe weren’t wiped once and were all absolutely filthy. $9 large chips looked rather small. Rubbish on the cafe floor everywhere. Huge cues to get checked in on arrival so we ended up being late to the session we payed for. Parking was full too.. From my perspective this is all a result of poor management. I didn’t see any managers helping on the floor unfortunately. All staff very lovely and working hard to get everything done but very clearly understaffed. Great trampolines, great staff and kids loved it but the hygiene, crowd management, time management need heaps of improvement.

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Koshala Nishvia Google

about 2 months ago

Kids had a great time at my 7 year olds birthday party. We got the 9.40am slot and it was the best on a hot day - good for parking, heat and crowds. Plus we were by noon. Daniela was amazing with the kids and a small thing like writing kids names with ketchup was a hit with the kids! And mums! Would definitely recommend.

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Hossein Zounubivia Google

4 months ago

A great place for kids to enjoy physical activity. However, it gets very busy on weekends, and parking is limited. The café upstairs was quite dirty — the tables were extremely greasy, and the chairs need a thorough cleaning. The bench has been dirty for quite some time and also needs attention. I didn’t check the toilets, but I’d assume they might need cleaning as well. Please take better care of the premises and maintain the standard your customers expect.. Thank you.

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Sam Mahvia Google

5 months ago

The kids had an amazing time! They loved everything, especially the trampolines. It's a huge playland for everyone. I totally recommend it. The staff are super friendly and professional, too. And the cafeteria has a good menu.

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Chris De Guzmanvia Google

6 months ago

Our kid and our guests were all happy and really enjoyed the birthday party. The party host/guide was very approachable and friendly. it's just a shame I forgot her name. One thing that could be improved, though, is the way another staff member handled the ending of our time. While we still had a few minutes left, she announced in a very loud voice, in front of all the guests, that we needed to leave the area because another birthday party was about to start. She didn't come across as friendly at all, and her expression looked quite angry. Also, food should be served hot, could be improved the pizzas and sandwiches. Aside from that, everything else was a wonderful experience. I even felt that our party host was embarrassed by what happened, as she kindly told me we could still take photos first even if we went a few minutes over. Overall, everything was great except for the rude manner of the lady who came with the checklist and told us to pack up and leave. I Still recommend Bounce to others and will give 5 stars.