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Don Russellvia Google

6 months ago

I take Luna to Billie's for a monthly nail trim. Billie is the best! All the staff are friendly and professional. The first few times Luna was shaking and apprehensive when we went there. Now she gets excited about going to Billie's. I highly recommend Billie's for all your grooming needs!

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alexis mitchellvia Google

6 months ago

Highly recommend! The compassion they have is unmatched. You can tell this isn’t just a job to Billie, she truly loves and cares for every pet who walks in the door. My dog not only looked and smelled fantastic after her visit, but felt safe and comfortable. On top of that, pricing is VERY reasonable. It’s rare to find a place that combines heart, skill, and value like Bow Wow Billie’s.

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Stacy Sheltonvia Google

6 months ago

I won't take my dogs anywhere else. They are cared for like they are their personal pet! If you aren't taking your dog here you should try them! Billie is an incredible shop owner with an incredible amount of humility, kindness and passion for pet care! Brandi is who one of our dogs is groomed by and is incredible with our Grace! She has boundless patience for all of her shenanigans! Thank you Bow Wow Billie's !!! Customers for life!

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Taylor Wvia Google

9 months ago

3 words: Quality, integrity, care Going through these reviews you can see clearly that not everyone should be pet owners. People thinking a dog biting the groomer is acceptable and then blaming the groomer for your dogs behavior🤦‍♂️ idiots your lucky animal services wasn’t contacted! Having said that I brought a rescued shih zhu who was HEAVILY matted. Billies was upfront and honest about charges for matting (although I expected this, not sure how someone wouldn’t know that) not only that but they worked with me on pick up times as I had a conflicting schedule. If you want someone honest who you can trust, and who does an amazing job go here. If not consider rehoming your pet because they deserve better.

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B Stepvia Google

about 3 years ago

Highly disappointed in the quality and service this place provided. I came to Bow Wow Billies once prior and received a relatively good haircut for my pup. Since he looked well groomed I rescheduled to keep my pup looking nice and to get used to the grooming process. The second time around was an ENTIRELY DIFFERENT experience. I was running a bit behind and dropped him off 15 behind the 9 a.m. drop off time. Apparently they have a late fee charge that I was not informed about when I dropped him off or picked him up. Apparently there is a sign on the wall somewhere within the building with very small message about it that I did not see, but a verbal notice would have been nice given every other place I have been to is much less strict on drop off times. As a business owner I respect her rules just wish a verbal notice would have been given. I requested the face and his bottom to be trimmed and cleaned up around the edges. Keep in mind the first time he looked very nice and they did well so that is what I expected and requested again. This time they couldn’t have spent more than 5 min on him. His ears were kind of clipped and his private but that is about it. When I called to inquire about it I was told I could bring him back to be fixed and I could pay difference between “face and essentials” and full grooming. I don’t care the cost I just wanted him to look nice and agreed to this at first. At that time I asked the difference in cost and she told me it was around 60. I paid 54. That is when she finally informed me she talked on a late charge wayyyyy after the fact. I get it, those are your rules but don’t sneak it on there without telling me when dropping off or picking up. It was never told how strict the drop off time was it that it would result in a considerable late fee. I am mostly disappointed in the lack of care in quality. The resolution was being him back but you have to pay more, and it didn’t seem to me they cared to fix the situation. I just wanted what I received last time. The first pic attached is 10 min after he got home from being groomed for the 2nd appt mentioned above. (His right leg has a shaved part from surgery and that is not their fault) The latter pics are after being groomed by a different groomer. Night and day difference between the two. 2 stars as first time was great, 2nd was awful. I will be taking my business elsewhere. I wish them the best though.