F

Franchesca Dentonvia Google

about 2 months ago

We came to Bowlero to celebrate a friend’s birthday. Everyone in our party is well over 30 years old. I arrived a few minutes after the rest of my group. My husband went to the bar to order me a drink and was immediately told he could not be served. When I went to the bar myself—with a valid driver’s license—I was told I also could not be served because the bartender claimed everyone in our party was intoxicated and that if I was “affiliated” with them, I would be refused alcohol. This claim was completely false. I am a seasoned bartender with 14 years of experience, and no one in our group was under the influence. I had been inside the establishment for less than 15 minutes when this judgment was made. In what world is it appropriate to refuse service to a paying customer based on baseless assumptions rather than actual behavior? I am literally sitting inside the restaurant as I write this review. The bartender was rude, unprofessional, and accusatory, making false statements about our entire party instead of handling the situation respectfully. I have been coming to this Bowlero location for years, but I will never return after this experience. I want to be clear: our server, Bo, was absolutely fantastic. He genuinely tried to de-escalate the situation and advocate for us, but his efforts were ignored. We were told a manager would come speak with us. Instead, management came out, sat nearby, and stared at us without addressing anything. In today’s struggling economy, it’s incredibly disappointing to see a business treat paying customers with such hostility, lack of empathy, and refusal to problem-solve. I came prepared to spend my hard-earned money and was met with ugliness and indifference. After speaking directly with the manager, Todd, nothing was resolved. I am grateful he took the time to speak with me, but simply sugar-coated the situation. He stated there was “nothing he could do,” which is unacceptable leadership in a customer-facing role. Especially when I was not in the wrong and was not privy to any situations that transpired prior to my arrival. This is, without question, the worst experience I’ve ever had at this location. For accountability: • Bar Manager: Adam • Bartender: Miguel Both suck! Do better.

C

C Svia Google

about 2 months ago

My experience with Bowlero was all 5 star! The staff Michael and Haven were very attentive and friendly. When I did run into an issue the manager Christian assisted and was very professional with assisting me. I do suggest this location & will return. P.S. the Bartender Miguel is the best service with a smile!

B

BUTTERIFFIC BAKERY MEMPHISvia Google

2 months ago

Fast service...good food... good dranks... we had to wait bit that was expected on a Friday night... it was cousin's night... and we all ate and drank until it was time to bowl... good times

S

Sandra Latelyvia Google

3 months ago

I couldn't really get into the fun of this game with my group, because half of the lanes were not working and the ones that were working the people that had tournaments got those and we got three of the four lanes we used had issues the entire time we were there. I wouldn't recommend this place to anyone. The service of the employee was not that good, it was as if we were getting on their nerves how dare they. One man tried his best to help us one of the managers I forgot his name African American young man. I will totally suggest another bowling place.

J

Jay Bvia Google

4 months ago

First time going to this establishment and it did not disappoint! We decided to do something different for family night and our daughter said bowling. Made the reservation online for a lane. Upon arrival, was checked in by a very courteous gentleman and showed us where our lane was. As I was putting our names in, the waitress(if you want to call her that), came and took our order. I was shocked as I had no idea they did that. She had EVERY aspect of what you expect in customer service and we tipped her very well for her services. Wife and I ordered burgers and fries and our daughter ordered a chicken sandwich. Everything was delicious. Our daughter said the chicken sandwich was better than Chik fil a, so I KNOW she enjoyed it!! We bowled our 2 hours, played a few games on the floor and called it a night. We will definitely make this a monthly family night event. Go to Bowlero Bartlett....you won't be disappointed!!!!