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Brook Mays/H&H Music
Your go-to destination for musical instruments and expert repairs in Dallas!
4.2
Retail Store
$$
Your go-to destination for musical instruments and expert repairs in Dallas!
Brook Mays/H&H Music is a premier music store located in Dallas, TX, dedicated to providing musicians with a wide range of instruments, rentals, and repair services. With a Google rating of 4.2, the store is renowned for its knowledgeable staff, especially, tech expert Cable, who has built a loyal customer base over the years. Customers often commend the exceptional service and quick assistance offered by the staff, making it a favored choice for anyone needing musical gear or service. Despite some mixed reviews regarding customer interactions at corporate, Brook Mays remains committed to enhancing your musical journey.
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Offering a diverse range of new and used musical instruments for all skill levels.
Flexible rental options for students and musicians, including band and orchestral instruments.
Expert repairs and maintenance for all types of instruments, performed by skilled technicians.
Assistance with purchases, rentals, and inquiries to ensure a smooth musical journey.
Personalized advice to help you choose the right instrument or accessory for your needs.
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Overall rating
Phil
Had a terrible experience this morning with the Dallas corporate office. I was fraudulently charged four times on my account and when I was transferred from another store to the Dallas corporate office a rude employee in the repair department named “ Georgeanne” was so rude and curt, would not allow us to explain our issue, told us that she couldn’t help us and kept interrupting us to give us extensions and even mentioned we might be interrupting a staff holiday party so no one might even answer the phones. She was absolutely terrible, we felt like we were an annoyance and a bother to her, she wouldn’t not even allow us to get a word out, we might have been transferred to a different department that couldn’t help us how would she have known? Terrible customer service. The man that did pick up helped us but the prior conversation with had with Georgeanne completed ruined the call for us and we will consider other local music stores to purchase and rent instruments from versus this company we have been loyal customers for years. Terrible!
Gerald Daniels
My guy Cable is one of them techs here and I've been bring my instruments to him for a few years now. He is aff the chain. Very knowledgeable and knows whats he's doing.
Erwin S
The service here was phenomenal! I was attended immediately, Jeremy helped me out and the rest of the staff were so kind to me.
Jason Betancourt
outstanding customer service! came in for slide-O-mix for my trombone during the last 10 minutes fearing the doors would be closed and the gentleman with the glasses (first front desk) helped me out immediately!
Stacey Burns
We have been using brook Mays for about 3 years! Although I feel that I have paid forever! Between all the repairs my son has needed I feel like they are good! I have been to 3 out of the 4 locations and they are all very different!
