Caliber Collision

Ashley at this location is extremely unprofessional. Idk if she is new to dealing with existing customers or not, but handled it extremely unprofessional. Had ZERO definitive answers for next steps with an old claim that was competed over 2yrs ago. This is in regards to bad work from the company. Don't expect to be taken care of from this company even if you are covered from Pregressive insurance who I'm "covered" through. Until they train their receptionist on how to handle existing customers, now willing to recommend or go to this company

Thankful that I had ChatGPT to help me organize messages (saved a lot of time, let me respond in minutes with clear, thorough notes) and that the TDI, BBB, and AG were there to help keep pressure on. Without that support, I would have been buried in back-and-forth with the shop and insurer. My vehicle was repaired here after a collision. Since their “completed” repair, I’ve had multiple issues: a recycled/damaged door was damaged/defective, uneven gaps, bent hinges and a plastic panel that was glued back instead of replaced. Their own technician even admitted they cannot make the repaired/recycled door match the original. I’ve already spent ~$2,000 at a Honda-certified shop to fix problems that only appeared after Caliber’s work. Despite all this, the vehicle has still not been restored to pre-loss condition. My advice to others is to document everything and use every channel available; don’t assume this shop (or USAA) will make things right without constant pressure. Update (9/30/2025): Caliber replied publicly asking me to email them. For context, I have already been in direct contact with Caliber and USAA multiple times, including two follow-up visits. The issues remain unresolved and this matter is already escalated through TDI, BBB, and the Texas AG.

Nick was awesome! I was Worried that they wouldn’t be able to match my paint on my Infiniti because the color is hard to find. They matched it perfectly. My car looks like a brand new car and the repair is flawless. 10/10 recommended

Very friendly and easy process Theresa made the drop off and pickup quick and easy. Rocky listened to my concerns and was very easy to work with. The paint matched perfectly. Highly recommend this shop for your repairs

I had an accident around August and my car was taken to Caliber Collision Fort Worth IH30. Robert was my service advisor and when I say he went above and beyond to make sure everything was done right and on time for me is no exaggeration. Calls and text with detailed updates. I went back in March 2023 because my windshield wiper fluid wasn’t working and he got me in found the issue order a part and I was back in a day and he 10 minutes I was out. 100% best company, best team, best customer service. Will always recommend!! Great job everyone and thank you again Robert. You’re awesome!!! See my before and after pics. Love them!