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Caliber Collision
Expert collision repair with a commitment to quality and customer satisfaction in Jacksonville.
4.4(5 reviews)
auto-repair
$$$
Expert collision repair with a commitment to quality and customer satisfaction in Jacksonville.
Caliber Collision on Philips Highway in Jacksonville provides professional auto body and collision repair services, specializing in insurance claims and restoring vehicles to like-new condition. The team offers transparent communication, rental car coordination, and meticulous attention to detail, ensuring a smooth process from estimate to pickup. With a focus on accountability and excellence, this location delivers reliable repairs for cars, trucks, and SUVs, backed by positive customer experiences and dedicated management.
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Comprehensive auto body repair for damage from accidents, including frame straightening, panel replacement, and dent removal.
Expert color matching and high-quality paint application to restore your vehicle's factory finish.
Direct work with insurance providers to handle estimates, approvals, and billing, simplifying the process for you.
Assistance with arranging rental vehicles during repairs to maintain your mobility.
Thorough post-repair inspections and interior/exterior cleaning to ensure your vehicle is returned in excellent condition.
I initially did not have a great experience when I brought my vehicle in for repairs. Unfortunately, the shop caused additional scratches and dings, which delayed my pickup time because they had to fix the extra damage. However, everything changed once I spoke with the manager, Joshua. He took full ownership of the situation and genuinely went above and beyond to make things right. His professionalism, accountability, and commitment to customer satisfaction completely turned the experience around. By the time Joshua was finished, my vehicle was absolutely immaculate. Because of him, I have full confidence in Caliber Collision and will definitely be returning for any future vehicle repairs. Joshua truly made the difference.
Caliber Collision gets a 10 out of 10 for customer service, quality of work, communication and timeliness. They executed everything with precision, professionalism and kindness. Highly recommend!
They gave us expedient care with friendly faces! We had regular updates on repair times, and they even cleaned the inside before my car was returned to me. It looked like a brand new car! We’re definitely recommending them to anyone needing collision repair!
Caliber Collision on Phillips Highway provided excellent service for me. My car was sideswiped and major damage was done to the driver side of the car. Even though they worked with the insurance company they kept me informed every step of the way and sent me periodic text messages to let me know the progress. They arrange for a car rental to pick me up at caliber collision when I dropped off my car and when I returned it, they took care of the return. The car looked brand new when I picked it up. If I ever have the need, I will use caliber collision again.
They do a great job initially getting you in, but the quality of the work is not good, and it wasn’t quality checked before delivering the vehicle. I picked my car up in the rain and didn’t notice the paint problems until it was sunny. I had to return it, and was told it would take a half day to fix. it’s been four days and I’m still having to follow up the service advisor. He told me he turned it over to the manager and there has been no communication from the manager to me. The service advisor was good about keeping me informed during the first two weeks, but since I returned it for repairs, communication has gone downhill. I finally had to request another rental car yesterday (2 days after returning it) because it was going on three days. As of now, they still have my car and it has been 13 biz days. They told me it would be ready today and I never heard from anyone. Very frustrating that the paint quality was so poor and it wasn’t quality checked before I picked it up. This is the second time I’ve taken my car to this location. I had some minor issues last year and they were quick to fix them. This time the experience has been a hassle.
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