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Caliber Collision
Expert auto body repair with seamless insurance handling and quality you can trust.
3.6(5 reviews)
$$$
auto-repair
auto-repair
body-shops
Comprehensive repair services for vehicle body damage from accidents, including frame straightening and panel replacement.
Expert paintless dent repair (PDR) and traditional methods to eliminate dents and dings, restoring your car's appearance.
High-quality painting and refinishing using advanced techniques to match your vehicle's original color and finish.
Full-service handling of insurance claims, including communication, estimates, and paperwork to simplify the process for you.
Help with arranging rental cars during repairs to ensure you stay mobile without hassle.
Reliable warranty services for previous repairs, with attention to detail and customer follow-up.
Expert auto body repair with seamless insurance handling and quality you can trust.
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Caliber Collision in Aurora, CO, is a premier auto body repair shop specializing in collision repair, dent removal, and paint services. We serve individuals and insurance clients with a focus on quality craftsmanship and customer convenience. Our team handles all aspects of the repair process, from insurance coordination to rental vehicle setup, ensuring a stress-free experience. With a 4.6-star rating, we are committed to restoring your vehicle to its pre-accident condition with precision and care.
The staff at Caliber wete outstanding. They did all the legwork of dealing with the insurance company, setting up the rental vehicle, keeping me informed and ordering all parts and repairing my vehicle. The process was seemless. Repair work was top quality.
Brought my truck back for a warranty on a replacement motor, paid A lot of money thinking this place is a respectable shop, still waiting for A month and a half for their decision to warranty it or not, only has 17,000 miles on it /Two years old I keep going in every two weeks and the manager keeps giving me the roundabout. The regionals are coming by today and He’ll call me in a few days and never does. We’ll see what happens, but as of now this ain’t the shop what I thought it was
Eve and Ashley were great throughout the process. Great customer service including periodic updates on status of the repairs and even delivered the vehicle once completed. Done earlier than estimated and quality work! 10 out of 10. Would definately recommend.
Five Stars for Caliber Collision ⭐⭐⭐⭐⭐ I truly appreciate the outstanding communication and customer service from Caliber Collision. From start to finish, they kept me informed and made the process smooth and stress-free. I’ll gladly recommend this shop to anyone dealing with body damage on their car. Thanks to their meticulous attention to detail, my vehicle looks like it was never damaged at all. Exceptional work!
When I first interacted with the people at this location, I thought I should definitely give them a 5 star rating when I got home. I'm glad I waited til the end of the repairs. I came in for a warranty repair, which was directly handled by the manager. The manager, Jim, and the receptionist, Ashley, were both very kind and helpful. I expressed my concerns and Jim immediately installed a temporary fix, so that I could drive my car. This is the only reason why this is not a one star review. Then things started to go downhill from here. I decided to use this location for my warranty repair because of the amazing first impression, knowing that I had to do the drive up from Colorado Springs. First case of poor communication: There was a mild miscommunication between the receptionist and I because she had the impression that I wanted to do the repair in Colorado Springs, even though, I told them that I wanted to do the repair with them. This pushed the repair date by one week, so I let it go. We rescheduled to the following Wednesday. Second case of poor communication: I spoke to the manager on that Tuesday to confirm our meeting on Friday (my fault for the wrong date) and the manager said yep sounds good. When I came down, they expressed that they were expecting me on Wednesday. I took this as my fault and let it go again. We rescheduled again for the following Friday. Third case of poor communication: I came up on that Friday and was told by the manager that the parts did not arrive and he would not be able to fix my car. This was when I realized how poorly this team communicated with their customers. The manager could have sent an email or called me, to reschedule for another date but did not. At this point, I was already frustrated that it was the second time driving from Colorado Springs to Denver to not get my car fixed. The manager brushed off the issue like it was nothing and then stated "if I had the parts, I could fix it in one day". I said fine, then rescheduled for the following Monday. Fourth Case of poor communication and a new issue of over promising while under delivering: I dropped off my car and got a rental for the day while waiting. Around noon, I decided to call and get an update on my car. The manager stated that they could not get the car fixed because they were understaffed and that I would have to come back on Tuesday to get the car. At no point did he bring up the fact that he should have called me to tell me that, instead of me requesting updates. At this point, I already had lost trust in them to be able to communicate with me and then felt like I was lied to when he stated the he could fix the car in one day. For anyone wanting to get their car fixed, pick somewhere else that cares about their customers enough to not lie to them and communicate with them in a timely manner. This has left a bad impression for me with Caliber, especially when the manager, Jim, doesn't take responsibility and doesn't fix his mistakes. My experience has been extremely subpar and disappointing in terms of customer service at this specific location.
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