R

Raj Kumarvia Google

about 1 month ago

Caliber Collision ensured that my vehicle was handled well. They estimated the damage, worked with the insurer, and handled the rental. The work was completed on time and was excellent. They ensured that all the systems also functioned properly. Communication from the estimator and progress information were really good. Similarly, the process with the rental company was also handled very well. Kudos to the whole team for making us feel taken care of in a difficult situation due to ht and run.

T

Tyrhee Williamsvia Google

3 months ago

Originally, I was informed that the estimated turnaround time for the repairs would be two weeks. I dropped off my vehicle on November 14. On November 18, my insurance company advised that they had contacted the repair shop regarding the claim. After not receiving any updates, I emailed the repair shop on November 25 and was told they were waiting on a response from my insurance provider. However, my insurance company informed me that they had not received a response to their November 18 email and subsequently sent a follow-up on November 29. I later received an email stating that the estimated completion date for my vehicle had been extended to December 22 due to additional repairs being discovered, and that a revised estimate had been submitted to my insurance company. I was then informed that the estimate received by my insurance contained discrepancies, resulting in a reduction of approximately $2,000 in total costs. At that point, I contacted the repair shop and requested that my vehicle be completed by December 12. The shop indicated they would cover my rental expenses if repairs extended beyond that date. Shortly thereafter, the vehicle was completed and ready for pickup on December 12. While I am satisfied with the quality of the repair work, the lack of communication between the repair shop and my insurance company, as well as the nearly month-long repair timeline, was unacceptable.

A

Ashlynn Ortellvia Google

6 months ago

The staff I worked with are the best. Nichole is a rock star and goes above and beyond her roles as the manager. Jordan was communicative, keeping me updated on changes made to the car & the expected completion time. Jacob walked us through the repairs & helped us answer any questions we had. 100% would recommend Caliber Collision RTP and I will be requesting this store for any future repairs!

C

cmh wvia Google

6 months ago

Everyone I interacted with here was super nice and transparent. Received regular updates and my car was quickly fixed and ready for pick up -- earlier than I expected! It was a very smooth process and a very positive experience.

G

Gabvia Google

over 5 years ago

5 stars honestly isn’t enough to express my gratitude and explain my experience with this location at Caliber Collision. Everyone I had an encounter with went over and beyond to ensure that I received the best that they had to offer. Ashley runs the office and when I tell you she is AMAZING, I am not exaggerating. She literally made the entire process easy from beginning to end. Ashley stayed in constant communication with me the entire time and has a great relationship with Enterprise. She took the initiative to arrange for me to get picked up by Enterprise when I dropped my car off for service. Now thats like Chick-fil-A service in the car repair field. Next, the manager at this location is Riley and he is even more phenomenal with his customer service. He called me every couple days to personally give me an update and even finished days before expected. Riley and his team fixed gave me my car back in better condition then I bought it from CarMax. If I can be completely honest, He went over the insurance and replaced my battery for free, he calibrated the camera in my windshield and alot of other minor repairs. I was blown away to see my car with brand new tires and the paint job is beyond a perfect match. I honestly was a little emotional when I saw my car because I’ve never had service this amazing. I’m use to people messing something up not fixing more than I ask. Hands down this is the best service I’ve ever received in my life. I even referred my step mother because it was just that GREAT! I will attach pictures and a video but honestly it just really does no justice to the excellent service that I received. If your looking for someone to trust your car with, Riley, Ashley and the team at this location is definitely it. *NO I DID NOT GET PAID FOR THIS REVIEW, I ACTUALLY FEEL AS THOUGH I SHOULD HAVE TIPPED THEM ALL FOR SUCH AMAZING CUSTOMER SERVICE* Thank you so much Caliber Collision. I made the right choice when I chose you. ✨❤️✊🏾