Saige Renai
Unpacked my order and 3 out of the 4 stainless steel chairs have rust on them (not a small amount either). Immediately sent through photos to Jeremey and was met with "rub it with coke or go and buy rust buster from Bunnings". Then additionally sent "Just like how some brand new garments/clothing have lint or loose fabric remnants that is what happens to stainless steel bars during transportation. Easy fix just needs a quick rub down". No. It's not just a rub down. Spending $1270.80 on chairs there's an expectation of receiving a good quality product at a minimum. Now instead of acknowledging and taking accountability for the poor quality product I was sent, I have to go a spend more money to make my "brand new" chairs passable. I have other stainless steel furniture pieces and have not had a single issue with them. Especially not when they were first received. Absolutely no offer of compensation.. Clearly these "brand new" chair's were stored poorly. Ther only chair that didn't have rust had a fabric lining protecting it from the plastic they tightly wrapped around it. They were clearly not checked when arrived off the boat from overseas or before being sent out. Not to mention these chairs were sent out with gold screws (that will be visible) instead of silver?? Absolute joke.
