CF
Caravana Furniture
Caravana Furniture: Personal service, stylish pieces, and reliable delivery.
4.3
Retail Store
$$
Caravana Furniture: Personal service, stylish pieces, and reliable delivery.
Caravana Furniture in Long Beach showcases a showroom of stylish furniture and home goods with a strong focus on customer service. Reviewers praise attentive staff—especially Moises—helpful guidance, and reliable delivery, including free next-day delivery. The experience is often described as welcoming and value-driven, with customers returning for design assistance and quality pieces, despite occasional scheduling hiccups.
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Wide selection of dining tables, sofas, beds, nightstands, and accent chairs for every room.
Personalized design services to help arrange and select furniture for a cohesive home aesthetic.
Professional delivery and setup of furniture, with trained staff to ensure careful handling.
Dedicated assistance from staff like Moises to address concerns and provide follow-up care.
Scheduled visits to explore our curated collections in a personalized shopping environment.
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Overall rating
Ann Kirkpatrick
Dr. Carson
I purchased a sofa during COVID, which proved to be a great mistake. When I informed the owner, he exchanged the pillows, but the sofa remained defective, and his attitude was dismissive, implying I was simply an unhappy customer. It was not CHEAP.
Sibley Richardson
I enlisted the help of this furniture store for an interior design project, and the results are nothing short of exquisite. The designer had an impeccable eye for detail and helped transform my living space into a work of art. The quality of the selected furniture pieces and their arrangement is unparalleled. While the service and products are undoubtedly an investment, the value is apparent in the enhanced aesthetics and comfort of my home. It's an investment well worth making, and I couldn't be more delighted with the outcome.
Johana Bonnell
Bought a sectional that I love from here, great service when I walked in.
Nickolas Fink
I had a really great experience working with Moises and everyone at Caravana. I love my new furniture more than I expected, it suits me and my apartment perfectly. I ended up buying two end tables, a coffee table, and a leather sofa, loveseat, chair, and ottoman, all of the same style. Everything is very comfortable, looks great, and seems like it will last decades. There were a couple issues, but Moises made them easy to sort out and was happy to replace anything that wasn't to my satisfaction. Great customer service, great furniture, all local here in Long Beach!
Rebecca O
So I have a super interesting story about Caravana and a good lesson on exceptional customer service. I moved here from being out of the country and had to buy all new furniture for my place. . I went to Caravana and bought a dining table set, a sofa/futon, an accent chair, a bed frame, two nightstands & a mattress. A very solid purchase which should have made me a highly valuable customer... When their delivery guys delivered it one of the guys was exceptionally rude and one dining chair was missing bc they needed to order it (wasn’t informed of ahead of time). I was livid with the way the delivery went. I called Caravana and spoke to Moises (I’m not sure if he’s the manager or owner)... he was extremely apologetic and said he would speak with the delivery guy...but, I was so upset that I literally vowed never to buy anything there again. 😤 . When I picked up the last chair, Moises apologized again in person and gave me a set of very soft and high quality sheets for my new bed to apologize for the inconvenience & said they’d re-trained the deliver person so the issues I experienced don’t come up again. Interestingly, the sheets were exactly what I needed as I hadn’t gotten my stuff out of storage and was using cheapie sheets. . That made things better but I wasn’t sure if I’d go back. Fast forward a few months, I was looking for stools and a reclining chair. I went everywhere—Ashley, Pier One, Living Spaces & a couple of boutique furniture stores...no one had what I was looking for, at the price point I wanted. I went back to Caravana. He immediately helped me, spent time with me to understand my needs and got me exactly what I wanted. I am now not only a happy customer but a loyal one bc of Moises. I’ve shopped for furniture and many things globally, never have I received the customer service I have received from Moises and never has a company been able to turn a negative experience to such a positive one in such a skillful and humane manner. I *highly* recommend Caravana!! Most of the furniture in my pics is from them. 😃 . p.s. the same driver (and a second driver) delivered the furniture. He was extremely polite, well-behaved and it was clear they absolutely re-trained him. Good work.
