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Meisha Pinevia Google

about 1 month ago

Last night we found our rabbit bleeding from his eyes and called PDSA they told us to bring him down to be seen straight away. He was seen as soon as we walked in, and the vet was very polite, and took him out back to check. Another vet then came in, told us what had happened and what they would do. When the first vet came back she told us some different things to the vet who just came in, and things were only cleared up because we asked enough questions. For example, the vet that “explained” what was going on failed to mention that there was no gut movement, and the other vet told us then that this is what they were most concerned about. While on the phone before we left to go the vet, they told us that there’s no fees but they expect a donation or “whatever you can afford”. At this point we were relieved as we didn’t have much money to spare. When we were then called at reception they gave us some lubricant for his eye and pain killers. They told us that he couldn’t have the pain killers until the next day, but told us that we needed to go and buy a certain food that he needed to eat as soon as possible (dissolved through a syringe). We were then billed almost £100 after being told on the phone that it was free and providing proof of our benefits. My mother who was at reception at the time (I had run to the car) expressed that she was quite concerned about paying considering that this food was going to also cost us £30+, money that we don’t have spare. The woman behind the desk replied “is he not worth that money?” We paid the bill but asked if they had any food on site that they could spare just one or two servings as we may not even get our hands on it at the shop either, and the same woman claimed that this was stealing if we didn’t pay for it. After some time she gave in and gave us one serving and we made our way back home. We gave our rabbit everything we were allowed to give him from the vet, and we woke up this morning and he hasn’t made it through the night. I understand that they can’t save every pet, but considering they made me pay for a pain killer and he didn’t even live long enough to take it. Our boy was in so much pain, and if there was such a high chance of him dying they didn’t offer us any type of euthanasia, and im trying not to believe that it was to get our last pennies from us.

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Susan Burstonvia Google

4 months ago

All the staff were amazing from the receptionist to the vet - I had to accompany my Mother to have her dog Tootsie put to sleep - we were informed every step of the way and the vet and nurse were extremely kind and thoughtful. Both I and my Mother appreciated all the kindness that we and Tootsie were shown.

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Ceri Almvia Google

6 months ago

If I could give 0 I would I know its a charity but what a let down . Absolutely disgusting vets Not only did I have to put my 12 year old dog to sleep But I wanted her cremated on her own to have her ashes back .they only cremated her with other dogs . Witch wernt my wishes. And not only that when I first rang them to get appointment she told me she was already on the system as deceased Really bad experience with cardiff pdsa Would never use them again Run free my girl 🐕 ❤️

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Gregg Wattsvia Google

7 months ago

They were all brilliant, very polite. They helped us with our 12-year-old Bedlington terrier, making our pup feel comfortable whilst she was there. The vet took time to understand the issues that our pup is going through and explained what the next steps were for her. They're worth the donation for the service they provide. They're all very kind and empathetic people and will do anything to help.

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Clare Studleyvia Google

almost 2 years ago

I can't thank the staff here enough. We called in desperate need of an urgent appointment for our 8 month old french bulldog Martha-May. The reception staff were extremely helpful and very kindly booked us in straight away. From start to finish, the veterinary team was extremely attentive to Martha-May and could not do enough for her and us. All staff provided a professional and friendly service. We can not recommend the PDSA enough, and I would kindly ask for people to donate any old blankets or towels you may have as they are always in need of these items. Once again, thank you to all the staff of the PDSA cardiff.