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Kieren Hopkinsvia Google

about 1 month ago

I am devastated by my experience with Cardiff Veterinary Centre following the death of my cat, Arthur, who was only two years old. Your 24-hour vet was the first to see Arthur and told us he needed immediate treatment. We were given a written quote with a set price, which I photographed, and we were misled into believing there was a strong chance of full recovery. At no point was euthanasia discussed or offered at that stage. The following day, the head vet Lorenzo called to say the cost would increase by £600, taking the total to over £2,000. When I went into the practice in person and spoke directly with Lorenzo, he asked me “Were you offered euthanasia?” and stated that he would not have operated at all based on Arthur’s blood results. Lorenzo then said that the fee could be waived because the 24-hour vet had not put the correct paperwork in place. However, by this point, Arthur had already been through the operation, making this offer both meaningless and deeply upsetting. This only highlighted how disorganised and contradictory the care had been. Arthur survived the operation, only to die at home four days later. I have effectively paid £2,000 for my cat to be brought back to life and then die twice. Since then, I have tried to raise these serious concerns with the practice manager, Emily. After one dismissive reply suggesting I had “misunderstood” due to it being an emotional time, she has ignored all further emails. Being ignored after the death of a young pet, especially when there are clear inconsistencies and unanswered questions, is appalling and deeply unprofessional. There was misleading information, contradictory advice, poor internal communication, no accountability, and blame subtly pushed back onto us as owners. To then be ignored by management is frankly disgusting. This experience has caused immense emotional distress on top of the loss of my cat. Based on my experience, DO NOT TRUST THIS VETERINARY CENTRE, particularly in emergency or critical situations.

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Bethvia Google

about 2 months ago

I have been registered at this vet for some time now and have always felt my pets were looked after and that I was listened to by the staff here. I had to unfortunately take both my cats here for emergency consultations in quick succession recently and the care my cats received was exceptional. Staff members are welcoming, non-judgmental and very thorough in their examinations and treatment. You can really see the care the staff have for the animals they treat which is so lovely to see. Pricing is affordable and reasonable. Booking system is very easy and flexible. I absolutely recommend this practice for those seeking a reliable, accessible and caring service.

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Natasha Bellvia Google

3 months ago

Absolutely amazing. We took our kitten, Ripley, for her spay and they were brilliant. Every single person there from reception staff to the vets and nurses were so kind and helpful, they treated her so well and seemed to really genuinely care about her and her recovery. I’m so glad we picked this vet even though it’s a little further away for us. We will always come back here 🩷

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Sandra Thomasvia Google

4 months ago

Lovely vets waiting room is spotless . Staff are amazing . The vet we seen Laura and couldn’t fault her for her time with my little Millie . Thank you . We are newbies haha 😛 and must say the best vets around

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Angharad Daviesvia Google

5 months ago

I contacted Cardiff Veterinary centre after hearing great reviews. We had to make the very difficult decision to say good night to our elderly beloved dog. From the first telephone call with the receptionist, to the very end of care at home, with the Vet and Veterinary nurse, we cannot speak highly enough. They showed us empathy, kindness and the service we received we will always remember and be thankful.