F

Fan Beatrice Lelongvia Google

about 1 month ago

I am sorry but i have been debating for months about leaving this review and i finally decided to do it. I brought an injured pigeon in December to the clinic in the hope he could be treated for his injury. When i arrived, the vet took him and checked for maybe 5 mins before coming back and telling me he had to be put down because of a broken wing! I am now learning that a broken wing can be treated on a pigeon and is not a death sentence. Pigeons are not pest and if your team did not want to help, you should have just gave him back to me in order for me to bring him to someone who would have cared.

K

Kit Million Rossvia Google

3 months ago

Best vet I have ever used! All the staff here are so warm and kind to both our cat and two very anxious first time cat parents! The Pet Health Club is amazing value for money and the emergency services they offer bring a lot of peace of mind. 10/10, nothing but praise for these folks!!

A

Amber Venningvia Google

5 months ago

These guys are so great. My 10 month old kitten had an accident and ended up needing surgery and Zetland have been amazing so far. I don’t have insurance and they made sure I had other cheaper options available. They’re also clearly very caring and understanding of your needs as an owner. I was in tears and a bit of a mess when I brought him in and I was instantly offered a private room while I waited to see how he was doing. 10/10 would recommend them.

B

Bonnie Gleesonvia Google

5 months ago

Extremely disappointed at the lack of communication concerning a routine appointment for a repeat prescription that included a full clinical examination, without prior consultation, or providing confirmation of the additional cost upfront. Replacement medication was then prescribed at 2/3rds of the cost for an online purchase, again without prior notification, until the appointment had taken place. The practice is not transparent about its pricing structure until appointments have been completed and is taking advantage by making its clients feel obligated to pay at the point of departure. Furthermore, if you delay making a payment, an administration charge of £25.00 is applied and a late payment fee of 4%. Please be warned and extra vigilant about costings when booking your appointment at this practice.

N

Nabilah Akramvia Google

5 months ago

The disappointing service once again, the nurse was to afraid to cut my kittens nails, this has not happened once but on several occasions now. When I asked to speak to a Vet on this occasion as the same nurse as refused to cut my cats nails, they further dismissed listening to me and asked me to hurry up and she was busy and rolled her eyes at me. As a paying customer I expect a better service and 100% more empathy towards my cat. We were made to feel unwelcome and honestly I do not want to return.