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Mia Du Toitvia Google

5 months ago

This gallery group are the best team I have met, so friendly and knowledgeable there artists. They listen to there clients and show case in a premier way the suitable works. They are so professional. They launched Marco Olivier the sculptor from Cape Town and absolute fantastic fit for this prestigious gallery group

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Jordan Quinnvia Google

5 months ago

I regret to say my experience with Castle Fine Art at the Birmingham Mailbox has been extremely disappointing. After much consideration, I purchased a piece of artwork — a significant financial commitment for me. I was later told that the artwork actually belonged to someone who worked at the gallery and, because they no longer had space for it, it had been sold to me. A week after my purchase, I received a phone call from the gallery telling me that this person had changed their mind, no longer wished to sell, and was taking back the artwork that I had already paid for. In other words, after committing my money, the piece I believed I owned was removed from me. What makes this worse is that I am still considerably out of pocket. Despite promises of a refund, I have not been reimbursed. For a gallery of this reputation, I find it shocking that a customer can be left in this position — having paid a large sum of money and been left without either the artwork or the refund. This experience has completely undermined my trust in Castle Fine Art.

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George Forgan-Smithvia Google

about 1 year ago

Interesting gallery selling modern works by artists such as McQueen, Bob Dylan, Boy George, and even Johnny Depp. I am intrigued with the “Affordable” tag with most pieces at least 4 figures, many 5. Is the art amazing and great? Some, and of course it’s going to be in the eye of the beholder. Staff were friendly and approachable and were very understanding of packaging and getting your art to your home with ease. An interesting gallery with plenty of quirky pieces. Bring money!

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Ian Davisvia Google

about 2 years ago

I recently purchased a rather expensive framed print. When it arrived, I unpacked it to find there were 2 metal folding tabs on the back that were protruding through the brown tape. There was a split in the brown tape in the corner. There was a black mark on the INSIDE of the Perspex. There was no certificate of authenticity. When I complained, the Customer services advisor told me they have investigated the situation with dispatch managers, and they have confirmed that this damage occurred during dispatch even though the picture was still In-Transit with DPD. I fail to see how they came to this conclusion before they received the picture. They must have psychic powers!! To add insult to injury, the heavy duty cardboard box (marked 'Fragile') had NO damage, dents or impact marks on it. I requested my complaint was raised to senior management but the Advisor just offered me a full refund. Why would I want a full refund??? I just want them to accept responsibility for complete lack of quality control and liability. Post reply 7-12-23:- Hi Rachel, You might be happy this situation is resolved, but I am not!! Your Dispatch Manager is a complete charlatan who tried to fob me off with any old baloney instead of accepting responsibility. The Customer Services Advisor has clearly been told not to entertain any complaints and just feed me your generic list of B-S excuses. I doubt very much whether my complaint was even escalated any higher then her keyboard. Having bought 3 pieces of Art from you and this piece being the 2nd that had to be returned due to lack of Quality Control, I would have thought I would have received a more satisfactory outcome, alas, I have not. So I reiterate to you that I will never use Castle Art again.

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baldychopsvia Google

almost 4 years ago

Fantastic service from start to finish from an amazing company. The gallery in The Mailbox is outstanding with helpful and attentive staff. Special thanks to Eleanor at the gallery for helping me whilst I was there to collect my artwork and also to Daniel at the head office who helped me with the initial purchase. As you can see, it now has pride of place at home. Thank you so much from one very happy customer.