CB2

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RA

via Google

DO NOT CHOOSE SHIPPING! I should have gotten my package 4 days ago and it keeps getting delayed. Like, why is this shit coming from Ontario? I would have just picked it up in store within hours. Transparency is fun, try it.

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ВЕРОНИКА СУРМАК

via Google

This was an online order experience. CB2 promotes a premium experience but delivers the opposite. A non-working 15% discount, two hours wasted with customer service, and a $24 shipping charge on an order that clearly qualifies for free shipping. Misleading and inefficient. “Premium” brand, basic issues broken promo, wasted time, unexpected fees.

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Josh

via Google

Went into the store today browsing for some decorative pieces. Jesinta helped me find a beautiful fruit bowl that matched style and colour I was going for. Couldn’t be happier with my experience and will be coming back for future pieces

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Mod Javashi

via Google

Awful customer service. They sold a product to us and when we reached out for help after encountering an issue, they never cared to respond after multiple tries and 3 weeks of calling and email. Poor service

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Sara Yektaei

via Google

Extremely disappointed with CB2’s customer service. I purchased a sofa that was heavily marketed as having “high performance fabric” and being “very easy to clean.” Shortly after delivery, I spilled coffee on it. I followed their exact cleaning instructions — the stain did not come out. I emailed customer service for help and received an automated reply promising a response within 24–72 hours. Instead, I waited nearly THREE WEEKS. No apology for the delay. No real assistance. Their final response? “Call a professional cleaner.” No referral. No contact information. No accountability. It’s clear that CB2 is very enthusiastic about selling their products, but once there’s an issue, support disappears. If you’re going to market fabric as “high performance,” you should be prepared to stand behind that claim. Think twice before purchasing if post-sale support matters to you.

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Linda Chen

via Google

This was one of the worst retail experiences I’ve ever had. The staff at CB2 Robson appear severely undertrained and extremely unprofessional. They couldn’t even process a simple return properly — it literally took five employees standing around trying to figure out what to do. Watching that level of confusion over a basic return was unbelievable. What’s even more shocking is that they are still manually punching in SKU codes for each item. I haven’t seen a retail system operate like that since the 90s. It explains a lot about how mistakes like this happen. The most unacceptable part was being accused of not paying for an item — which is completely false. The store processed the original item as a refund to store credit and then used that same credit to exchange for the item I selected that day. This was done by their own staff at the time of purchase. Yet later, I was treated as if I had taken the item for free. Being wrongly accused over a transaction that their own employees handled is beyond unacceptable. It reflects either a complete lack of internal communication or a serious failure in training and procedures. One staff member, who appeared to be a supervisor or manager (a Caucasian male with blonde hair), spoke to me and my wife in a condescending manner and even smirked while implying I had taken the item without paying. That kind of behavior is insulting and humiliating. No customer should ever be treated that way. On top of the poor service, the billing was mishandled, refunds were unclear, and the resolution process was slow, confusing, and frustrating. Despite repeatedly asking for my money to be refunded, the store refused and insisted on shipping the item back to me — which is exactly what I had originally wanted to return for a refund. Even after multiple promises to make things right, follow-through was lacking, and I was left to chase them repeatedly. If I could, I would give this store negative five stars. This location needs serious retraining of staff and a complete overhaul of how they handle customers. I will not be returning, and I strongly recommend others think twice before shopping here.