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She Dannayavia Google

19 days ago

Ever since the older orthodontist retired my services have been very subpar. First I was only offered metal braces and only after the application they let me know ceramic was an option. I started having a reaction to the metal and instead of an urgency to find a resolve I was given runarounds, rescheduled appts and more fees. I am only back because I was steered away from a permanent bracket the first time, when my original orthodontist here directly suggested it ( he retired in the middle of my initial treatment). It has been a madhouse of inconvenience, frustration and misguidance, it should not be this hard.

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Katina Ammonsvia Google

about 2 months ago

After A YEAR I finally get my retainers delivered . This has been the WORSE experience ever. I do not like the ortho department. Today the girl Tamika is not a people person.no greeting no acknowledgement she said MY NAME WRONG. They gave me week 4 first instead of week 1! So backwards. She came around towards the end of. Not giving the culture of what they were built on. Nevertheless, I’m glad it’s over and I pray I never have to come back to the ortho department

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Frenchy Morrowvia Google

3 months ago

My son received braces here and I purchased extra retainers, I have called in several times to get an appointment to get my son fitted for his retainers the first time I called they told me he had to get a procedure done first ( bonding) then once we got that taken care of they are now saying they refunded me for the retainers which isn’t true. The staff there is unprofessional and rude and I wouldn’t recommend this dentist to anyone. My family has been with this dentistry since I was a little girl and it seems like every since Dr.Armstrong has left the professionalism and customer service left with him.Ive been promised multiple phone calls back and still no response. DO NOT DO Business with them.

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Mary Regeisvia Google

4 months ago

I can’t say enough good things about Dr. McPhaul and especially my hygienist, Melissa. I’ve always had a lot of dental anxiety, but Melissa made the entire experience so easy and comfortable. She was incredibly gentle, kind, and reassuring the whole time — even during my cavity filling, which ended up being quick, painless, and stress-free. Dr. McPhaul and his team run such a professional, welcoming office that truly puts patient wellbeing first.

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Anita Robinsonvia Google

5 months ago

I am appalled at the way business is done now that Tracey is gone. No one answers the phone, the response is not understood when you enter the number the recording says to enter 2, 3, 4, 6 the recording says it doesn’t understand the response. This is ridiculous then I get a text from an unknown number at 9:00 pm at night telling me my appointment for Thursday is canceled. I didnot ask anyone to cancel my appointment. No one ask me about my new email of course. I retired and no longer have my cms email. So I didn’t get any messages. I am struggling now on my small retirement money and certainly don’t need anyone charging me for something I didnot receive. I have never in all he 25 years of coming to Charlotte Denistry experience such incompetent response from this office. Tracey customer relations is absolutely missed and she would always answer that phone to know what you needed. I am not pleased an would advise others to go elsewHere since Tracey is no longer there.