Chris Hutchinson
After spending £7.5k on sofas, and a similar amount with the same store over the last 4 years, they refused to provide the required battery to operate the recliners. They attempted to charge us an additional amount on top of the £7.5k after the sofas were delivered. Apparently my partner "should have known the batteries weren't included". My partner spoke with store director Paul Griffin, who smugly and rudely advised to "read the terms and conditions". Really petty stuff from this company showing little in the way of brains, acumen or customer service. We'll not be spending another penny with this outfit.






