Condor Electronics Pro Audio Service

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Joshua Craigvia Google

about 1 month ago

I had a mod installed in my theremin. No one in the shop had ever worked on one before, and there was a small issue after installation. I brought it back and they were more than willing to do a ton of research and extra work to get it into shape, and they didn’t charge me a dime extra. I can’t speak highly enough of everyone there. Super cool, kind, knowledgeable, helpful, and supportive. Honestly, any gear work I can’t do I’ll be bringing here from now on.

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fredy castillovia Google

2 months ago

Amazing communication from the team at first, but unfortunately my experience went downhill. I brought in my Mackie SRM450 v1 because the horn was acting up. They charged me 110 for diagnosing the issue told me everything was fine, so I took it to a gig, only for the horn to fail again, cutting my set short and costing me time and money. I brought it back for further diagnostics, but the process dragged on for about 4–5 months. Despite my repeated calls, I kept being reassured that it was being taken care of. It wasn’t until I showed up in person that I learned my speaker had been sitting in a queue for someone who doesn’t even work on that type of repair. I did not get a refund and they said they’d start on it the next day, but at that point I chose to take it elsewhere.

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Dreamscapes Landscapingvia Google

6 months ago

combative representative on the phone when trying to understand woofer replacement processes,,, Explained clearly that he will not look up a part cost without a $120 service fee. Not how I think business should be done, hence the 1 star! Found a different local shop to quote me over the phone and so I am dropping off my Yamaha woofer to that shop!

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Christopher Roybalvia Google

9 months ago

I brought my Line 6 Helix unit in to be checked because of an issue I was told was due to the Helix. Peter and his crew checked my unit and reported it back to Line 6. Well, long story short Line 6 dropped the ball big time. Peter was gracious enough to help me out and went far beyond the extra mile. It was an incredibly frustrating scenario, however Peter remained professional with them and myself. I want to thank Peter and his team for their help. If you’re in King County please support local businesses and give them the opportunity to serve you. Thanks again!

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Brittany Kohlvia Google

about 1 year ago

Garbage customer service: I'm a touring musician. I took my keyboard in to get the 1/4in jack and midi looked at. I paid for a rush order because I only have a small window of time before I have to get back on the road. I live in Tacoma and was recommended this place by Ted Brown Music. So, I took the hour drive north. The communication with the technician was rocky, but I gave him grace that he probably deals with dumb dumbs all the time. He ended up finding the issue and fixing it. I went back up to get the keyboard, was assured I was good to go, and headed back south and straight to my rehearsal. They sent me back with the wrong power cable. I was unable to run rehearsal without it, called the company and let them know what happened. Next day, I drive another hour north, talk to customer service worker there... let him know what happened and that I paid for a rush order so that I was good to go, now I've wasted money on my rehearsal space, gas, and time that I didn't have. I ended up finding my power cable myself, and requested a refund for the $100 rush order. He was unable to process it and told me that Peter would handle it when he came in. I called 3 hours later to check with Peter. Peter hadn't heard about the issue yet, and when I explained what happened, he was rude, argued about the refund, and finally agreed to get it done and hung up on me. It is now 3 weeks later and I still have no refund, no email, no communication. This place is completely backordered, terrible in house communication (as in a lack of), and unfortunately was unable to reconcile a simple mistake without causing huge waves. I'm going to be looking elsewhere for repairs.