Rebecca Wang
We worked with Darcie from Continental Caterers for our September 2025 wedding. The Pros: I want to start off by giving credit where it's due. Things ran really smoothly on the day of, despite a last minute location change within the venue due to unexpected rain. We appreciated that we were able to bring in our own cake and boba and they helped us set this up at no additional cost. In terms of the food quality, the appetizers we picked out all tasted pretty good, and the presentation was also great! They made sure to set aside some of everything separately for us since we came in later after photos. The Cons: After we signed the contract on February 13, Darcie told us that she would be in touch soon to start the planning process. At the end of April, we still had not gotten an initial reach-out, so I emailed her again to ask a couple questions about planning. She asked for some additional information to help answer the questions, which I replied to on April 29. I sent a followup email on May 6 asking for an update and then a more strongly worded email on May 14 asking for better communication when I didn't hear back over two weeks later. During the inquiry process, Darcie was extremely responsive over email, which was one of the reasons we chose to move forward, and it was incredibly discouraging to see this change after we were already locked in. Less than two months before the wedding date, I reached out again asking if there were any more action items needed from us. We were then asked if we needed linens for the tables - this in itself was somewhat concerning given that this caterer is a preferred vendor for our venue, so they should know that linens are required for almost all tables there (in fact, when I forwarded this question to our venue's event manager, she literally told us "Continental knows what tables require linen so they'll be able to guide you on that!"). The part that was most frustrating to me was that before signing the contract, I expressed concerns to Darcie about whether the proposal she sent us was comprehensive because I wanted to avoid having unexpected add-ons later. This was her reply: "There is nothing that I can see that would need to be added at this point except if you decided to get dessert from us (I have not added that as it's just a quote). If we did make any additions at this point, this would be entirely your choice and we would absolutely discuss cost beforehand!". When I expressed our concerns that this previous reassurance felt highly misleading, Darcie told us that her original statement was still true because linens for these tables are considered optional add-ons to their services and this addition is completely our choice. It felt like she completely missed the point that this is exactly what we were hoping to get guidance on when we first asked about what kind of add-ons might come up later on top of the existing proposal. As a vendor that has experience in the industry and also with our venue's requirements, it was our expectation that they would more proactively help us think through what we would need on the catering side of things. Wedding planning can be pretty stressful in itself, but working with Continental Caterers felt like it added a lot more unnecessary anxiety and frustration due to the inconsistent and confusing communication. Despite the wedding day itself going quite well, I would be hesitant to use this caterer again or recommend it to others.
