Cookie Cutters Haircuts for Kids - San Mateo (Hillsdale Mall)

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Riyad Shosha

via Google

I want my money back

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Min Huang

via Google

As a returning customer, I am extremely disappointed to say that we will not be back after our last experience. This review is specifically to warn other clients, especially parents, about the stylist named Helen. Her working attitude was terrible, but more importantly, her treatment of my child was completely unacceptable. From the beginning, Helen was dismissive and impatient. When I tried to explain what we wanted for my daughter's cut, she repeatedly cut me off with "I know, I know," and clearly was not listening. What was most alarming was her physical roughness. She pulled my daughter's hair so hard and was so rough that we had to intervene. She also inappropriately poked my daughter's forehead. We asked her multiple times to please be gentle, and she completely ignored our requests. I am appalled that a professional would treat a child with such rudeness, impatience, and physical disregard. This behavior is not just unprofessional; it is unacceptable. We left the salon feeling incredibly upset. If an employee is that unsuited to working with the public, especially children, they should not be in this role.

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Merve K

via Google

We love Cookie Cutters. We come here every month for my 3 year old son's haircut. Ruben is great! The whole place is designed for kids. My son looks forward to his haircut every time :)

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Saghar Nabavi

via Google

If I could give zero stars, I would. I’m a very disappointed mom after visiting Cookie Cutters Salon for the first time with my two daughters, ages 6 and 4. It was my 4-year-old’s FIRST EVER haircut, and it turned into a heartbreaking experience. Our stylists were Tina and John. Both did a terrible job. My younger daughter’s bangs were supposed to be kept longer—I specifically asked for no short bangs—but instead, they were cut extremely short, uneven, and choppy. Every time I look at her hair, it breaks my heart because she’s uncomfortable and frustrated with it. My 6-year-old asked for longer length, but Tina cut it much shorter than requested and uneven. She tried to “fix” it, but it only made things worse, and now her haircut is both short and lopsided. On top of the poor cuts, the staff showed no care for kids. They didn’t even greet my daughters or make them feel comfortable. When I shared my dissatisfaction with the cashier, she just said “oh sorry” without even looking at my daughter’s hair to understand what I was upset about. Overall, the service was careless and unprofessional. This was supposed to be a special memory for my little one’s first haircut, but instead it left us all disappointed. I would not recommend this salon to anyone.

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Dayana Cristaldo

via Google

I am deeply disappointed with the experience of today’s visit at Hillsdale Mall. Last time I took my kid there, they didn’t do a good job either but I decided to give them another chance and chose a different professional. Unfortunately he did an even worse job than the previous person. My son left the place happy until he saw his dried hair in the mirror. The only thing left to do with his hair now is to use gel, to hide this dreadful haircut, until it grows back again! Last but not least, I wished I’d read the reviews about John, before handing my precious son’s hair to him, he cut it way shorter than the picture I showed him, and all uneven!!!