Jennifer Dark
This team is incredible, exceeding our expectations in every way!! Our sweet girls stayed for their first time for 1 week with the team at Country Paws. Facility is like home with clean and comfy rooms. We were pleased that the girls could stay together in a “deluxe” suite. The team was so friendly at check in and really took the time to understand our rescue dogs’ special needs. Immediately, I felt the Staff truly cared for our dogs. Their kindness and patience during check in made me feel so at ease. During their staycation, Greta and Frankie warmed up to the team and enjoyed lots of attention including 1:1 play sessions and limited time with other dogs (our preference). Not only did the Staff send adorable “pupdates” emails regularly, we were able to see what the girls were up to with fun Facebook posts every day. These helped us to enjoy our vacation with a little less guilt. Upon pick up, our flight was delayed and we knew we would not arrive to Country Paws before closing. But once again, the team went above and beyond for our family! Not only did they stay after closing to wait for us, the team helped us to carry everything to our car, providing us even more positive updates about the girls’ stay. They could have just closed and left with a “see ya in the morning”. They could have collected payment, rushed us out with a quick “see ya next time”. But they did the right thing, knowing it would be better for Greta and Frankie to reunite with us and go home, even if it meant they stayed a little later after hours (during a snowstorm). I will never forget this kind gesture and will tell everyone I encounter. What made this experience even more special to us, is the fact that we lost our beautiful Golden at a kennel (not Country Paws) the last time we went away. We were so uncertain if we would ever use a kennel service again. But we had heard so many wonderful stories about Country Paws. I’m here to attest that they are all true. The values of this business shine through their people. Thank you Katelyn, Emily, Bekah and the entire team who shared such amazing love and care for Frankie and Greta! We love you and can’t wait to see you again!
