Kalaum Thomas
I brought my laptop to this Waxahachie cell phone repair shop for a laptop component replacement. I was told the repair would take two days, but it ended up taking over a week. Before I even went to the store to pick it up, the manager texted me about an abandonment policy, despite the fact that we had already discussed pickup. That immediately felt unnecessary and unprofessional. When I arrived to pick up my laptop, I noticed that two keys were missing. Those keys were not missing when I dropped the laptop off. I brought this to the manager’s attention, and instead of addressing the issue or showing concern, he insisted there was “no reason” for them to remove the keys and claimed the laptop was already that way when they received it. Whether there was a reason or not is beside the point—the keys were present when I dropped it off and missing when I got it back. I asked for contact information for someone above him so I could report the issue. He refused to provide it and stated that he was the manager. Given that I’ve had prior issues with him before, this was especially frustrating. Overall, this was very poor customer service, a lack of accountability, and an unacceptable experience. I will not be returning and will be making efforts to contact the corporate office regarding how this situation was handled.
