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J Ramirezvia Google

about 2 months ago

I had a terrible experience at Crash Champions, mainly due to their front desk staff and management. From the moment we arrived, we were treated with disrespect and a complete lack of professionalism. The front desk staff was rude, unhelpful, and unwilling to assist us with locating our appointment, despite it being their error that caused the issue. Management did nothing to improve the situation and instead acted dismissive and unprofessional. While other customers were attended to and treated with courtesy and respect, we were not given the same consideration, which was extremely disappointing—especially since this location came highly recommended to us. Crash Champions deserves zero stars. Their lack of professionalism, respect, and basic customer service is unacceptable. I would not recommend this location to anyone.

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Sketch115via Google

2 months ago

Save your money and Go elsewhere!!! They get the cheapest parts possible!! They took forever to give me my vehicle back. Once i finally got it im greeted with mismatched paint, screws/clips missing, And trim peices flapping and rattling. Talked to the manager who just told me "well thats the reality of putting cheap aftermarket parts", which is funny because if he would have told me that from the beginning i would have took my buisness elsewhere. Tried talking some sence into him but he was unwilling to make it right. Now im having to go to a different collision center to get it fixed the right way!

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John Seevia Google

8 months ago

As whole their service and customer service is very bad especially those damage estimators where you want to fix one damage and they estimate another one and repair different damage. At the end of the day, your vehicle will be the same damaged. It’s pretty sucks. They don’t inform you in the middle of what they’re doing to your vehicle and they will only call you when it’s finished where you will be socked because they did something different than you want. Very bad. Please be aware that they don’t repair the way you want even if it’s already paid. They don’t care about your satisfaction. This is a heads up!!

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Stephanie Grandevia Google

11 months ago

I bought a used Subaru with a great discount due to the door damage. Wanting to get it fixed, I shopped around body shops in Lubbock for a reasonable price of repair. Went to Crash Champion, due to a recommendation from a mechanic, and Eric was so helpful in getting me an estimate for the fix. The cost quoted ended up being around $500 less than most body shops I visited. So I trusted my car with them. I definitely was not disappointed! The fix took a couple of days, as estimated by Eric and it was ready to be picked up Friday afternoon. I didn’t get there until after their working hours, but the staff kept the shop opened until I got there to pick up my car. And the work done was amazing! It was like the damage never even happened! I have a World Rally Blue car, which is a paint that is very hard to match, but they got it spot on!! Would highly recommend Crash Champions for any car body repairs, especially if you’re paying out of pocket. They have reasonable pricing for excellent work!

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Tabitha Martinezvia Google

about 1 year ago

🤌 My car looks like it did fresh off the lot! You would never know anything happened. Frank did an excellent job of the repairs and Miss Harley kept me informed every step of the way.