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Evanglene Brookesvia Google

about 2 months ago

If I could rate crate and barrel 0 stars I would! Paid over $5,000 for a sofa that took over 3 months to arrive and is then faulty, it has a lock missing so you can’t sit on the couch without it falling apart. They sent a team out for a service appointment with no parts (not their fault) despite me having to “prove” the fault by image on text message to customer service (why would I make up a sofa is faulty) I then had to chase 3 times for the part, which has finally arrived and now I’ve chased 4 times a new service appointment for the part to be fixed. It’s now been 6 weeks and I still have a faulty couch despite paying all this money. There is no specific complaints team, just told to pass feedback to customer service, when you do you will just get the delivery fee refunded. Yes the couch is comfy but the way I have been treated as a high paying customer has put me off ordering from this store again!

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Tan Hovia Google

5 months ago

I am all for Quality, but more than five times the cost? I bought an outdoor dining room set. The cover is $500 You can find one at Costco for $74.99 and if it deteriorates in the sun, you can always take it back to Costco and they’ll give you your money. All these materials come from one manufacturer if you buy enough, you can put your name on anything. They don’t lease and build these beautiful stores for not taking their Customer to the cleaners. 🤦🏻‍♂️

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Jonathan Breggervia Google

8 months ago

I can’t recommend working with Karen Reid enough. She was a lot of fun to work with, and she wasn’t pushy at all. In fact, she told us to go do more homework and take more measurements before she felt comfortable selling us a couch. We are really excited for our couch to arrive!!

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Chris Michvia Google

about 1 year ago

It’s an elegant store, good to great quality items. But choose well and come during a sale time and have an idea of what you want by looking it up online. Careful they do offer online only so make sure. Only advice, avoid sets of knives and tools that look like one time use items.

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A WBvia Google

over 1 year ago

What an awesome experience! My husband and I have been searching high and low for a perfect couch. We are talking a few years in the making… anyways, our friend told us about her Crate and Barrel couch experience and so we thought we’d give it a shot. We went two days in a row and wow! Both days were amazing. The first day we had Eileen. She was fantastic! She gave us a great lay of the land and discussed each couch with great knowledge. She never once seemed frustrated with our indecisiveness! We narrowed in on one and she gave us great tips on material options as well as feet options. She gave us a quote, told us to think on it and call her with any questions. Then today we had Lauren who also works as a designer upstairs! She was incredibly helpful. My husband and I were on the fence of a few options regarding the couch we created the day prior and Lauren had great ideas. She had a vision of what the space could be for us without ever stepping foot in it! She was great. We ended up buying our creation with the help and guidance she provided. All in all we had the most amazing couch buying experience. I’m sure this could sound silly to a few folks, but custom couches aren’t cheap and it’s nice to have help that is gracious as well as knowledgeable! Thank you both!